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Section Supervisor - Burslem Shop #1203

Salary £28,432.27 per annum (£12.83 per hour)
Location Dougie Mac, Burslem Shop - ST6 4HU
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Working under the direction of the Shop Manager, this role will focus on donations of clothing and household goods and stock replenishment, overseeing the process from initial contact with donor to stocking the sales floor.

Our charity shops play a crucial role in raising funds to help us deliver care and to support local people. We are currently seeking a proactive and organised Supervisor to join our Burslem Shop team.

As a Supervisor, you’ll work under the direction of the Shop Manager to oversee one of our key areas of the shop. You’ll play an essential role in supporting Shop Assistants and leading a team of volunteers, helping to drive sales, and ensuring the shop runs smoothly. This is a fantastic opportunity for someone with retail experience and a passion for charity work.

Key Responsibilities:

  • Oversee Stock and Donation Replenishment
  • Assist in motivating and managing a team of volunteers, creating a welcoming and productive environment
  • Oversee stock management, sorting, pricing, and displaying donations to maximise sales including furniture
  • Provide exceptional customer service and ensure high standards are maintained
  • Take on leadership responsibilities in the Manager's absence
  • Maintain a safe, organised, and clean shopping environment

About You

We’re looking for an enthusiastic Supervisor with a can-do attitude and a commitment to supporting Dougie Mac’s mission. This role requires excellent interpersonal, organisational and customer service skills, flexibility, and a proactive approach to help the team succeed. Ideally, you’ll have:

  • Previous experience in retail, preferably in a large charity or high street shop setting
  • Strong supervisory qualities to support and guide volunteers
  • A customer-focused approach and strong communication skills
  • Flexibility to adapt to changing needs and cover shifts, including weekends
  • An eye for detail and creativity to help present the shop attractively

Why Join Dougie Mac?

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

As a Dougie Mac employee, you’ll benefit from:

  • 🌴 35 days of annual leave, rising with length of service
  • 🔄 Options to buy and sell annual leave
  • 🏥 Hospice-paid Healthcare Cash Plan
  • 💰 Competitive Pension Scheme
  • ✅ DBS paid for by the hospice
  • 📚 Learning & Development opportunities

✨ Join us and be part of a local charity that puts people at the heart of everything we do. ✨

Salary: £28,432.27 per annum (£12.83 per hour)

Hours: 42.5 hours a week (5 out of 6 days a week) Closed on Sundays.

Applications close: Sunday 22nd November 2026

Interviews: w/c 30th November 2026

📩 How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.

📞 For more information, please contact:
Retail Team 📱 01782 344339

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

To find out more information click here.

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