Property Services Supervisor (Planned Works)

Salary £39,772 per annum

Location St Austell, Cornwall (Head office)

The Vacancy

Location: Stennack House, St Austell
Salary: £39,772 per annum
Contract: Permanent

Are you an experienced property maintenance professional with a passion for leading teams, delivering high-quality projects, and putting customers first?

At Ocean Housing, we're looking for a proactive and motivated Property Services Supervisor (Planned Works) to help deliver our planned investment and maintenance programmes across Cornwall. This is an exciting opportunity to join a forward-thinking organisation that is committed to providing safe, high-quality homes and outstanding services to our customers.

You'll lead and support operational teams, oversee contractors, drive excellent performance, and ensure planned works are delivered safely, efficiently, and to the highest standards. If you're a natural problem solver who enjoys managing people and improving services, we'd love to hear from you.

About the Role:

As Property Services Supervisor, you'll play a key role in the successful delivery of planned maintenance and improvement programmes across our housing portfolio. You'll provide day-to-day supervision of operatives and contractors, ensuring works are completed on time, within budget, and with customer satisfaction at the heart of everything you do.

Working closely with colleagues across Property Services, you'll monitor quality, performance and compliance, while identifying opportunities to improve efficiency and service delivery. Your leadership will help ensure our customers receive the best possible experience and that our homes remain safe, well-maintained and fit for the future.

What you will be doing:

Supervising and supporting multi-skilled operatives and subcontractors.
Coordinating planned maintenance and investment programmes.
Carrying out quality inspections and ensuring works meet required standards.
Managing contractor performance and service delivery.
Producing and monitoring detailed work schedules.
Promoting a strong culture of health, safety and compliance.
Resolving issues and responding to customer concerns professionally.
Supporting performance improvement initiatives and service excellence.
Monitoring budgets and ensuring value for money.
Leading, motivating and developing team members to achieve high performance.

What we are looking for:

We're looking for someone with strong supervisory experience and a background in property maintenance, construction, or building services who can confidently lead teams and deliver excellent results.

Essential Experience & Knowledge

Experience supervising teams and building positive working relationships.
Significant knowledge of the building and/or property maintenance industry.
Understanding of multiple trade disciplines.
Experience managing subcontractors and coordinating works programmes.
Knowledge of CDM 2015 and CAR 2012 regulations.
Strong understanding of customer service and complaints management.
Knowledge of financial management principles and value for money.
Good IT skills, including experience using databases and Microsoft Office applications.

Essential Skills

Excellent communication and interpersonal skills.
A customer-first mindset with a passion for delivering excellent service.
Strong organisational skills and attention to detail.
Ability to motivate, mentor and support others.
Resilient, adaptable and solution-focused approach.
Ability to manage competing priorities and workloads effectively.
Commitment to continuous improvement and professional development.

Qualifications

A Level or equivalent Level 3 qualification.
Relevant building trade qualification to NVQ Level 2 (or equivalent), or demonstrable relevant experience.
Commitment to ongoing professional development.

📅 Key Dates:

Closing Date: Tuesday 10th of November at Midnight
Interviews: Thursday 19th of November 2026 at Stennack House, St Austell

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Benefits

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Family friendly

Committed to Training and Developing our Employees

Cycle to Work

Values

Honest, Enthusiastic and Always Positive

Passionate about Customer Service