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Senior Officer - Fraud Management

Location London
Department Operations Services - Financial Crime Operations
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Financial Crime Operations department is responsible for ensuring that all financial crime risks in Bank of China (UK) Limited and Bank of China Limited London Branch (jointly referred to as the Bank) are identified, managed or mitigated within the first line of defence (1LoD). A key component of the department’s coverage is responsibility for the Bank’s operational adherence to the UK regulatory requirements, namely with regards to Customer Due Diligence (CDD), Fraud Prevention and Management, Sanctions Screening, Transaction Monitoring and the provision of adequate training and support to the front line business. As a Senior Officer - Fraud Management, you will be responsible for complex fraud investigations, alert assessment, data analysis and the implementation and enhancement of fraud controls. You will act as a Subject Matter Expert (SME), providing guidance, identifying emerging risks and supporting senior stakeholders through clear reporting and actionable recommendations to protect customers and the Bank. You will play an important role in managing fraud risk across the 1LoD. This is a full time permanent position.

Key responsibilities

  • Investigate complex and escalated fraud cases, review alerts and evidence, assess liability, determine fraud typologies and ensure timely, fair and evidence-based outcomes
  • Provide customer refunds where appropriate within the defined timescales
  • Manage fraud cases from referral to resolution, making risk based decisions on customer contact, account restrictions, referrals, recovery actions and case closure
  • Identify emerging fraud trends, assess control weaknesses and recommend improvements to strengthen fraud prevention
  • Escalate material risks, including ISR and NCA referrals where appropriate
  • Promote fraud awareness and deliver training across the 1LoD, supporting case reviews, quality assurance and continuous operational improvement
  • Prepare investigation reports and Management Information (MI) for senior stakeholders, the second line of defence (2LoD) and relevant committees, supporting governance and regulatory reporting
  • Collaborate with relevant business functions to enhance fraud detection, prevention, processes and controls, ensuring alignment with the Bank’s risk appetite

Requirements

  • Degree educated in Finance, Business, or other relevant subject
  • Relevant professional qualification, such as the ICA Certificate in Financial Crime Prevention, AML, or fraud investigation
  • Demonstrated experience in fraud prevention, detection, investigation, or financial-crime operations within the Financial Services, preferably Banking, with the ability to independently manage complex and escalated investigations
  • Experience in using fraud detection systems, case management platforms and data analysis tools
  • Experience in contributing to fraud prevention strategy, detection rule optimisation, control testing and regulatory audits
  • Excellent knowledge of fraud typologies, fraud risks and customer-impact considerations
  • Knowledge of Retail Banking, Corporate Banking, Wholesale Banking and Financial Institutions products and processes
  • Knowledge of PSD2, PSR and relevant payment services regulations
  • Awareness of emerging fraud threats, including AI enabled fraud, social engineering and cross channel fraud is a plus
  • Excellent data analysis, analytical reasoning and decision-making skills
  • Excellent communication skills, with ability to engage effectively with senior stakeholders
  • Fluency in Mandarin is desirable
  • Report writing skills
  • Attention to detail
  • Proficient in MS Office (Word, Excel, PowerPoint)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.  

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through: 

  • access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute 

  • 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge 

  • regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network 

  • exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile 

  • developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme  

  • encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week 

  • embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career 

  • promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions 

We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including: 

Celine Luo
Assistant Vice President, Financial Crime and Compliance

Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.

Daniel Shulakov
Senior Associate,
Credit Management

I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.

Rita Cobbold
Vice President – Head of Customer Due Diligence, CFU Middle Office

I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank’s commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.

Ashley Watson
AVP – Security Operations & Risk Manager, General Administration

Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank’s operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.

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