Operations Business Manager - Repairs
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Full Time - Fixed Term, Maternity Cover Contract until 24/12/2027
Are you an experienced Repairs Manager, Responsive Repairs Manager or Property Maintenance professional looking for your next senior operational role?
At Fairhive, we’re looking for an Operations Business Manager – Repairs to lead the delivery of our responsive repairs service, ensuring our homes are maintained to a high standard and our residents receive an efficient, reliable and customer-focused service.
About the role
This is a key operational leadership role where you’ll take responsibility for the performance and ongoing development of our responsive repairs service. You’ll lead and motivate the repairs team, manage in-house trade operatives and external contractors, and ensure the service delivers excellent standards while providing value for money.
You’ll oversee budgets, service performance and key performance indicators, using data and resident feedback to identify opportunities for improvement. You’ll also make sure pre and post inspections and other technical inspections are completed to the required standards, while maintaining compliance with our legal, regulatory, statutory and Health & Safety responsibilities.
A key part of the role will be creating positive outcomes for our residents. You’ll take the lead on resolving complaints and dissatisfaction, turning lessons learned into practical improvements to the way our repairs service operates. You’ll also participate in the management of our out-of-hours service on a rota basis.
About you
We’re looking for a confident and experienced operational leader who understands what it takes to deliver a high-performing repairs or property maintenance service. You’ll be comfortable making decisions in complex situations, managing competing priorities and building strong relationships with colleagues, residents, contractors and suppliers.
You’ll bring a degree or substantial relevant technical experience, together with an HND in Building Surveying or equivalent. You’ll have strong commercial, operational and financial awareness, excellent communication and organisational skills, and the ability to analyse complex information and turn it into effective solutions and service improvements. Good intermediate IT skills are also required.
If you’re passionate about delivering great repairs services, leading successful teams and making a real difference to residents, we’d love to hear from you.
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About us
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
The benefits
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 17/11/2026 23:59, but we might close it early if we find the right person before this date.
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