Performance and Insights Manager

Salary £42,242 per annum

Location St Austell, Cornwall (Head office)

The Vacancy

Location: Stennack House, St Austell
Salary: £42,242 per annum
Contract: Permanent

At Ocean Housing, we're committed to providing great homes and services that make a positive difference to our customers and communities. We're now looking for an ambitious and analytical Performance & Insight Manager to help us turn data into meaningful insight, ensuring our decisions are informed, our services continually improve, and our customers remain at the heart of everything we do.

This is a fantastic opportunity for someone who thrives on transforming complex information into clear, compelling stories that influence strategy, drive improvement and strengthen governance.

About the role:

Reporting to the Head of Standards & Performance, you'll lead the development and management of our corporate performance framework, ensuring the organisation has robust, reliable and accessible insight to support decision-making at every level.

You'll work closely with senior leaders, managers, Board members and ICT colleagues to:

Develop and deliver engaging performance reports, dashboards and visualisations.
Interpret performance data and identify trends, opportunities, emerging risks and areas for improvement.
Maintain KPI frameworks, targets, reporting standards and data dictionaries.
Support governance, assurance and regulatory reporting activities.
Present performance insights confidently to senior stakeholders and governance forums.
Provide independent, evidence-based challenge and recommendations that support informed decision-making.

This role isn't about data engineering or system administration. It's about using validated information to create insight, tell the story behind the performance, and help the organisation deliver better outcomes for customers.

About you:

We're looking for a highly analytical professional who can confidently interpret complex information and communicate it in a way that drives action.

You'll bring:

Experience producing and presenting performance reports, dashboards and management information.
Strong analytical skills with the ability to identify trends, root causes and emerging risks.
Experience managing KPI frameworks, reporting standards and performance measures.
The ability to translate complex data into clear, engaging visualisations and narratives.
Excellent stakeholder management skills and the confidence to work with senior leaders, Boards and committees.
Experience supporting governance, assurance, audit or regulatory reporting activities.
Strong knowledge of Microsoft 365 applications, particularly Power BI, Excel, Word and PowerPoint.
Level 5 qualification or equivalent experience in performance management, business intelligence, governance, risk, assurance or a related discipline.

Ideally, you'll also have experience within social housing or another regulated customer-focused environment and an understanding of housing regulation, Consumer Standards or Tenant Satisfaction Measures.

📅 Key Dates:

Closing Date: Tuesday 3rd of November 2026 at Midnight
Interviews: Tuesday 10th of November 2026 at Stennack House, St Austell

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Benefits

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Family friendly

Committed to Training and Developing our Employees

Cycle to Work

Values

Honest, Enthusiastic and Always Positive

Passionate about Customer Service