25 days annual leave plus bank holidays
Your Alliance Day – a day off on your work anniversary
Family
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Enhanced Pension Scheme
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Portal
Customer Liaison Officer - Major Works
Salary
£33,300 per annum
Location
Portishead and Weston-Super-Mare with agile working
Contract Type
Fixed Term - Full Time
Mergefield Title
{Mergefield Value}
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Fixed Term until September 2029
37 hours per week
We are looking for our next Customer Liaison Officer, who will act as the main point of contact for customers throughout the delivery of improvements to their homes. You will be pivotal in delivering our mission, to create great places to live that our customers are proud to call home.
Building strong relationships with our customers, you will be coordinating appointments and maintaining accurate records whilst keeping customers informed and supported throughout the process.
Where needed, you will conduct customer visits to address any queries they may have and collate customer feedback to support our customer satisfaction monitoring.
This is an opportunity to help shape and develop a new role within the organisation while working within a supportive team environment.
About You
With previous experience in a customer-facing, tenant liaison or customer experience role, you will know how to handle customer enquiries and complaints.
You will be comfortable communicating with a range of customers, building positive working relationships and helping to resolve issues when they arise.
You'll be able to organise your workload, manage competing tasks and meet agreed deadlines, with support from your manager where required.
Experience of working with Housing Associations and in Social Housing/Construction is desirable, but not essential.
The successful candidate will be subject to a satisfactory Enhanced DBS check.
As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.
We review applications as they are received and may close the vacancy early, so apply today if you're interested in helping us build stronger, safer communities across North Somerset.
If you are a current colleague, please speak to your manager before applying for this secondment. We do need to seek Head of Area approval.
Alliance life
At Alliance, we create places our customers are proud to call home. Across more than 7,000 homes, our teams care deeply about the people and communities we support. We want our customers to feel they belong, feel safe and have the opportunity to thrive.
We’re a purpose-led organisation with a strong performance culture, where colleagues are supported to bring their best every day. We call this being on your A-Game, using the right mindset and skills to deliver great outcomes for customers, colleagues and stakeholders, with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
• We are all about the customer
• We are one team
• We are easy to do business with
• We are striving for excellence
• We are forward thinking
Bring your authentic self
We’re committed to building a workforce that reflects the diversity of our customers and communities, and to creating an environment where colleagues can truly be themselves at work. Our colleagues consistently tell us we’re a great place to work through our colleague survey, which uses the internationally recognised Great Place to Work Trust Index.
We’re continuing to build an inclusive workplace where everyone has the opportunity to grow, succeed and be recognised for the great work they do.
We welcome applications from people of all backgrounds, identities and experiences.
We are proud to be a Disability Confident Leader. As part of this, we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ+ community or those from Global Majority backgrounds.
We want everyone to feel supported throughout the recruitment process, so please let us know if there’s anything we can do to help you showcase your talents. This could include adjustments relating to a disability or neurodiversity, such as dyslexia, or arranging interview times around childcare or caring responsibilities.
Our Agile Working
Depending on your role, you’ll have the flexibility to work from one of our office hubs, from home, or while out and about using one of our mobile hotspots.
We’ve invested in flexible workspaces and technology so you can work in a way that supports both your wellbeing and work/life balance. How this works in practice will always be considered alongside the needs of the business, our customers and your team.
Our head office in Portishead is located by the Marina, with free parking and easy access to shops, restaurants and supermarkets. Our offices in Portishead and Weston-super-Mare have both been newly refurbished, creating modern, collaborative and welcoming spaces to work.
If you need any support with your application, please call 03000 120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
Our People Team reviews and acknowledges every application we receive, so please keep an eye on your inbox for updates (and check your spam folder just in case).
*dependant on role
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