Competitive salaries
Comprehensive benefits
Excellent working environment

Housing Partner - 6 Month Fixed Term Contract

Salary £33,287.40 - £36,986
Working hours per week 37
Location Eastleigh
Reason for vacancy Fixed Term Contract - Secondment Cover

This is a Full Time, Fixed Term Contract - Secondment Cover vacancy that will close in {x} days at {xx:xx} BST.

Do you enjoy building relationships, solving problems and making a real difference to people's lives?

6 Month Fixed term contract only.

At Abri, we know that a home is more than just bricks and mortar. It's where people feel safe, raise their families and build their futures. That's why we're looking for a Housing Partner who genuinely cares about customer satisfaction to help us support our communities.

You'll manage a patch of up to 600 homes within the Southampton area and be the familiar face in the communities you support. Whether you're helping a customer through a difficult situation, resolving neighbourhood concerns, or working with local partners to improve an area, you'll play a key role in helping our customers thrive.

This is a role for someone who loves variety, enjoys working independently and isn't afraid to tackle challenges head-on. You'll have the freedom to manage your own patch while being part of a supportive and collaborative team that shares the same goal: creating safe homes and communities where people are proud to live.

Day to day, you'll:

  • Build strong, positive relationships with customers and communities.
  • Support customers to sustain their tenancies and access the help they need.
  • Resolve tenancy issues, including anti-social behaviour and breaches of tenancy.
  • Work closely with colleagues and partner with third party agencies to find solutions and improve outcomes.
  • Carry out estate and neighbourhood inspections, helping to ensure communities remain clean, safe and welcoming.
  • Act as a visible and approachable representative of Abri within your patch.
  • Take ownership of customer issues and see them through to resolution.

We're looking for someone who combines housing management experience with a genuine passion for customer service and takes pride in making a positive impact.

What you’ll need:

  • Experience in housing management or a similar customer-focused role.
  • Knowledge of tenancy management, tenancy enforcement and legal processes.
  • Confidence managing difficult conversations and challenging situations.
  • Great communication and relationship-building skills.
  • Strong organisational skills and the ability to manage a varied workload.
  • Experience using customer management systems and working digitally.


A full UK driving license is essential to this role with access to your own vehicle.

If you'd love the opportunity to join a team as passionate about making a difference as you are and be part of a supportive, values-driven organisation, we'd love to hear from you!

For more information, be sure to take a look at the job description below.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Electric car scheme

Electric car scheme

Personal development

Personal development opportunities

Recognition programme

Colleague recognition scheme

Flexible working

Flexible working

Free eye tests

Free eye tests

Cycle to work

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal.

Alternatively, please sign in with...


Published

Not Published

Closing

in X days

{Expiry}