Neighbourhood Services Administrator

Salary £15,526.68 per annum

Location St Austell, Cornwall (Head office)

The Vacancy

Join Ocean Housing as a Neighbourhood Services Administrator

The role is being offered on a Fixed Term basis until 5th of November 2027, part time, over 22.2 hours a week. The salary is £15,526.68 per annum (FTE £25,877.80)

Are you an organised and customer-focused administrator looking for a rewarding role where your work genuinely makes an impact?

At Ocean Housing, we're committed to providing excellent homes and services for our customers. We're looking for a proactive and enthusiastic Neighbourhood Services Administrator to support our Neighbourhood Services Team and help deliver efficient, high-quality services to our residents across Cornwall.

This is a fantastic opportunity for someone who enjoys working in a busy environment, managing a wide variety of administrative tasks, and being part of a team that puts customers at the heart of everything it does.

What you will be doing:

As a key member of the Neighbourhood Services Team, you'll provide comprehensive administrative support across a range of housing services. Your responsibilities will include:

Managing a variety of administrative tasks including correspondence, filing, scanning, mail merges and data processing.
Supporting housing management functions, including mutual exchanges and empty homes processes.
Processing property terminations, applications, nominations and lettings administration.
Maintaining accurate records and ensuring data is updated promptly and correctly.
Producing reports and performance information.
Organising meetings, events and travel arrangements.
Taking accurate minutes and supporting team meetings.
Ensuring compliance with GDPR and organisational policies.
Providing excellent customer service to residents, colleagues and external partners.

What we are looking for:

We're seeking someone who is:

Friendly, approachable and professional
Highly organised with excellent attention to detail
Experienced in administration and data entry
Confident using Microsoft Office, particularly Word and Excel
Able to manage competing priorities in a busy environment
Skilled at communicating clearly, both verbally and in writing
Committed to delivering outstanding customer service
Comfortable working collaboratively as part of a team
Flexible, proactive and keen to learn and develop their skills

Essential Requirements

GCSE English and Maths (Grade 4/C or above) or equivalent.
Previous administrative experience.
Experience using IT systems and databases.
Experience providing excellent customer service.
Minute-taking experience.
Knowledge of data protection principles and GDPR.
Understanding of workplace health and safety responsibilities.

Desirable:

Experience within housing, local government or social housing.
Experience working with external agencies and partners.
Business correspondence or letter-writing experience.
Experience coordinating projects, events or processes.
A Level qualifications or equivalent.
A recognised IT qualification such as ECDL

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies

📅 Key Dates:

Closing Date: Wednesday 30th of September 2026
Interview Date: Thursday 8th of October 2026 to be held at Stennack House, St Austell

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Benefits

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Family friendly

Committed to Training and Developing our Employees

Cycle to Work

Values

Honest, Enthusiastic and Always Positive

Passionate about Customer Service