This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you friendly, motivated, and passionate about making a difference? Join our Dougie Mac retail team as a Shop Assistant in our Burslem shop and help raise vital funds to support people in our local community.
Whether it’s welcoming customers, working the till, or helping process donations, you’ll play a key role in the day-to-day running of a busy, successful charity shop – all while being part of a supportive, values-driven team.
Key Responsibilities
Provide excellent customer service, ensuring a warm, welcoming atmosphere
Help sort, price, and merchandise donated stock for sale
Operate the EPOS till system for purchases, returns and Gift Aid
Maintain clean, safe and tidy shop and backroom areas
Support and work alongside our brilliant team of volunteers
Follow procedures relating to Health & Safety, GDPR, and trading standards
Promote Gift Aid and other Dougie Mac fundraising initiatives
Assist with shop cover when needed and complete required training
What We’re Looking For
Previous experience in retail or customer-facing roles (charity shop experience a bonus!)
A positive, can-do attitude and willingness to get stuck in
Ability to work flexibly across the week including weekends
Great communication skills and team spirit
Basic IT and till skills
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you’ll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you’ll benefit from:
🌴 35 days of annual leave, rising with length of service
🔄 Options to buy and sell annual leave
🏥 Hospice-paid Healthcare Cash Plan
💰 Competitive Pension Scheme
✅ DBS paid for by the hospice
📚 Learning & Development opportunities
🚗 Free on-site parking
✨ Join us and be part of a local charity that puts people at the heart of everything we do. ✨
Salary: £28,166.35 per annum (£12.21 per hour)
Hours: 42.5 hours a week (5 out of 6 days, including Saturdays)
Applications close: Sunday 20th September 2026
Interviews: w/c 28th September 2026
📩 How to Apply Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
📞 For more information, please contact: Karen Povey
📧 karenpovey@dmhospice.org.uk ¦ 📱 01782 344300
Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.
About Us
At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Douglas Macmillan HospicePrivacy Statement
The following explains how we Douglas Macmillan Hospice (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Douglas Macmillan Hospice is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 24 months after the vacancy has closed. After this period, it will be fully anonymised.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Douglas Macmillan Hospice can exercise the right to update this policy as and when required.
Further information can be found on our company privacy policy: https://dougiemac.org.uk/privacy-policy/
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