Salary £60,000 - £70,000
Location St Albans
{Mergefield Value}
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Food Service Contracts & Services Manager

Location: Hybrid, St Albans (2 days per week) with national travel Reporting to: Group Infrastructure & Technical Services Director

Join MFG and Help Shape the Future of Food Service Operations

Motor Fuel Group (MFG), the UK's leading independent forecourt operator, is seeking an experienced and commercially focused Food Service Contracts & Services Manager to establish and lead a new strategic function supporting our growing Food Service estate. This is a unique opportunity to build a service management framework from the ground up, creating industry-leading standards across maintenance, supplier performance, and operational support.

As the successful candidate, you will take ownership of developing and implementing national service contracts, driving supplier performance, creating KPI and SLA frameworks, and ensuring the highest levels of service delivery across a large multi-site operation. Over time, you will also have the opportunity to build and lead a dedicated team of Service Managers.

What You'll Be Doing

Contract Strategy & Procurement

  • Develop and implement MFG's Food Service maintenance and service contract strategy.
  • Lead supplier tender processes, evaluations, and negotiations.
  • Review existing arrangements and identify opportunities for consolidation and cost efficiencies.
  • Establish national agreements covering maintenance, servicing, compliance inspections, and specialist support services.
  • Develop governance processes that deliver commercial value while supporting operational performance.

Supplier & Service Management

  • Build strong strategic partnerships with key national service providers.
  • Manage supplier performance against contractual obligations and agreed standards.
  • Lead supplier review meetings and service governance forums.
  • Resolve escalated issues and drive continuous improvement initiatives.
    (Year 2 with dedicated Service Team)

Performance & Reporting

  • Design and implement KPI, SLA, and performance management frameworks.
  • Develop dashboards and reporting systems for senior stakeholders.
  • Monitor responsiveness, service quality, compliance, cost control, and customer satisfaction.
  • Identify trends, risks, and opportunities to enhance service delivery.

Leadership & Growth

  • Establish and develop a new Service Management function.
  • Recruit, coach, and mentor Service Managers as the team expands.
  • Create a culture of accountability, customer service excellence, and continuous improvement.

What We're Looking For

Essential Experience

  • Significant experience in contract management, supplier management, or service delivery management.
  • Proven success negotiating and managing national service contracts.
  • Strong commercial awareness and budget management capability.
  • Experience developing KPIs, SLAs, reporting frameworks, and governance processes.
  • Excellent stakeholder management, negotiation, and influencing skills.
  • Experience working within multi-site environments such as retail, hospitality, food service, facilities management, or similar sectors.
  • Strong analytical and problem-solving abilities with excellent communication skills.

Desirable

  • Experience within Food Service, QSR, Hospitality, Retail, or Facilities Management.
  • Experience building and leading teams.
  • Knowledge of contractor management and procurement processes.
  • IOSH Managing Safely or equivalent Health & Safety qualification.
  • Experience using Facilities Management or Service Management systems.
  • Advanced Excel and reporting skills.

Why Join MFG?

This is a rare opportunity to create and shape a new strategic function within one of the UK's fastest-growing retail and food service businesses. You'll work directly with senior leadership, influence nationwide operations, and build a supplier management framework that supports MFG's continued growth and operational excellence.

Location & Travel

  • Hybrid working model with approximately two days per week in our St Albans Head Office.
  • Flexible home working.
  • Regular travel across the UK estate.
  • Occasional overnight stays as required.

Ready to make an impact?

If you're an ambitious contracts or service management professional looking to build something from the ground up and play a key role in a nationally recognised business, we'd love to hear from you.

 

The Company

MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms.

We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.

Private Healthcare

Life Insurance

Enhanced Pension Scheme

Employee Assistance Programme

Training & Development

Employee Recognition Scheme

Volunteer Days

Online Discounts

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Nevinda Sanka Silva,
Regional Manager

"Joining MFG has provided me with an exceptional opportunity to contribute to our company’s ambitious expansion plans, as we continue to manage existing MFG sites and integrate new Morrisons fuel stations into our network. At MFG, we are dedicated to delivering exceptional service and a dual-fuel strategy for the future of mobility across the nation."

Vicki Pitcher,
HSE Manager

"MFG has provided me with the opportunity and training to develop in the direction of my chosen career path. I now support the infrastructure team and am working in a more Health and Safety focused role. I have completed the IOSH Managing Safely Course and MFG supported me in completing my NEBOSH qualification."

Maria Eaton,
Finance Director – Finance Operations

"MFG always identifies and rewards great performance. Employees are passionate about the business and the role that they each play in making it a great success."

Nick Perduno,
EV Programme Manager

"MFG has given me a fantastic opportunity to help our ambitious plan of rolling out ‘EV Hubs’ across the country. The company’s successful growth whilst remaining relatively small, in respect of staff numbers, creates a feeling of working for a ‘family business’ and being part of that family."

Footer Accreditation
Footer Accreditation
Footer Accreditation
Footer Accreditation
Footer Accreditation