Competitive salaries
Comprehensive benefits
Excellent working environment

Home Connections Coordinator

Salary £29,202.00
Working hours per week 37
Location Yeovil
Reason for vacancy Fixed Term Contract - Secondment Cover

This is a Full Time, Fixed Term Contract - Secondment Cover vacancy that will close in {x} days at {xx:xx} BST.

Are you passionate about helping people find a home that better meets their needs? Do you enjoy building relationships, coordinating processes, and delivering excellent customer service? If so, we'd love to hear from you.

We're looking for a Home Connections Coordinator to join our friendly and supportive Home Connections Team in Yeovil for a 12 month fixed term contract. This is a varied and rewarding role where you'll play a key part in helping our customers move home through our Mutual Exchange service.

What you'll be doing

  • Support and coordinate Mutual Exchange applications from start to finish
  • Help customers understand the process and provide advice and guidance throughout
  • Liaise with internal teams and external landlords to ensure all checks and approvals are completed on time
  • Maintain accurate records and monitor cases to meet performance targets
  • Assist with lettings activities and help maximise occupancy across our housing stock
  • Build positive relationships with customers, delivering a responsive and supportive service both over the phone and face to face
  • Work collaboratively with colleagues across Housing, Empty Homes, and Independent Living teams to achieve the best outcomes for our customers

What you’ll need:

  • Experience in housing, lettings, allocations, mutual exchange, or a similar customer-focused role
  • Strong administrative and organisational skills
  • Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of people
  • A keen eye for detail and the ability to manage competing priorities
  • Confidence using IT systems, including Microsoft Office applications
  • A positive, collaborative approach and a genuine desire to help customers

For more information, be sure to take a look at the job description below. 

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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