Business Data Analyst

Salary £42,242 per annum

Location St Austell, Cornwall (Head office)

The Vacancy

Join Ocean Housing as a Business Data Analyst

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £42,242 per annum
Contract: 2 roles, 1x Permanent Contract & 1x 18 month Fixed Term Contract

At Ocean Housing, we're committed to delivering outstanding services to our customers and communities. We're looking for an experienced and ambitious Business Data Analyst to help us transform data into meaningful insight, drive service improvement, strengthen regulatory compliance, and support better decision-making across our Housing & Communities and Property Services teams.

This is an exciting opportunity for a skilled analyst who enjoys solving complex problems, influencing change, and working closely with operational teams to improve performance through high-quality data and reporting.

About the role:

As our Business Data Analyst, you'll be responsible for interpreting housing and property data, identifying trends and risks, and providing actionable insight that enhances both customer experience and operational performance. You'll work alongside service leaders, colleagues in ICT, and wider business teams to improve data quality, develop meaningful reporting solutions, and ensure the organisation has the evidence required to meet regulatory and consumer standards.

You'll play a vital role in helping managers understand performance drivers, supporting audit and assurance activities, and embedding a culture where data is trusted, understood and used effectively.

What You Will Be Doing:

Delivering Insight That Drives Decisions

Analysing complex housing and property datasets to identify trends, risks and opportunities.
Producing clear, engaging reports and visual dashboards for operational teams, senior leaders and Boards.
Developing performance indicators, risk measures and early warning systems to support service delivery and compliance.
Translating business and regulatory requirements into meaningful data measures and reporting solutions.

Improving Data Quality and Governance

Profiling and validating data across business systems.
Identifying root causes of data issues and implementing practical improvements.
Supporting data governance through agreed definitions, controls, ownership models and documentation.
Ensuring robust, auditable reporting processes that support regulatory assurance.

Supporting Continuous Improvement

Building and maintaining Power BI or Tableau dashboards.
Helping automate reporting processes and reduce manual effort.
Promoting data literacy and helping colleagues confidently use data and insight.
Working collaboratively with service leads to improve business performance and customer outcomes.

What We Are Looking For:

Essential Skills & Experience

You'll bring:

Level 5 qualification in a relevant discipline or equivalent experience in data and analytics.
Strong SQL skills and experience querying, validating and analysing datasets.
Proven experience creating dashboards and data visualisations using Power BI, Tableau or similar tools.
Experience improving data quality and managing data governance practices.
Strong analytical and problem-solving skills.
Experience supporting compliance, assurance and audit requirements through robust reporting.
Excellent communication skills with the ability to explain complex data to non-technical audiences.
Excellent organisational skills, attention to detail and the ability to manage competing priorities.

Desirable

A degree in Data Science, Statistics, Computing or a related subject.
Professional certifications in Power BI, SQL or related technologies.
Experience working within social housing or another regulated environment.
Knowledge of housing regulation and consumer standards.
Experience developing automated reporting solutions.
GIS knowledge and experience

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies

📅 Key Dates:

Closing Date: Wednesday 9th September at Midnight
Interview Date: Week commencing 14th September via Teams (2nd interview to be held at Stennack House, St Austell - Date TBC)

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Benefits

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Family friendly

Committed to Training and Developing our Employees

Cycle to Work

Values

Honest, Enthusiastic and Always Positive

Passionate about Customer Service