This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
At T&D, we believe strong communities start with strong relationships. Our ambition is to be the landlord of choice. Delivering reliable, high-quality services while creating a culture where both customers and colleagues feel supported, respected, and empowered.
The Role
We are looking for a motivated and performance-focused Lettings Team Leader to provide day-to-day leadership of our Lettings Service. You will lead a team of Lettings Officers, driving strong performance across void turnaround, customer experience, compliance and service improvement.
Working closely with colleagues across Housing, Repairs, Voids and partner organisations, you will help ensure homes are let efficiently, customers receive a positive experience, and sustainable communities are supported. You will create a calm, focused environment to enable the delivery of excellent service, manage challenges confidently, and contribute to sustainable communities.
About You
You bring experience from a housing lettings environment, with a clear ability to lead people and manage competing priorities. You communicate confidently with a wide range of stakeholders and approach challenges with a calm, practical mindset.
You will also have:
Experience leading or supervising a team
Customer focussed approach
A strong understanding of lettings within social housing
The ability to analyse information, manage risk, and make sound decisions
Confidence in handling complex situations and driving appropriate outcomes
A proactive approach, with the flexibility to adapt in a changing environment
Valid driving licence and access to a vehicle
INDMED
The Company
We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.
Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.
We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Trent & Dove HousingPrivacy Statement
The following privacy notice explains in further detail how Trent & Dove Housing Ltd, protects personal data gathered and processed for the purposes of recruitment. Our overarching Privacy Notice can be found on our website (https://www.trentanddove.org/privacy-notice/).
As defined by the General Data Protection Regulation (GDPR) Trent & Dove Housing is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email and contact telephone and/or mobile number
CV (where applicable)
Equal opportunities monitoring information
Answers to application questions
Any other information you wish to provide in support of your application
Health information if you require specific provisions to made.
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information (purpose)?
Most of the information we need is necessary in order for you to register and to apply for a vacancy advertised.
We will use the information to process your application as part of our selection and shortlisting process, and to communicate with you regarding the progress of your application.
If you have chosen to request alerts for when vacancies become available, then we will also use your contact email so that you can receive notifications on relevant jobs you are seeking.
Additional arrangements where necessary if you require specific provisions for health reasons, for example, access requirements for interview.
Under data protection law we can only process information if we have a legal basis for doing so. The legal basis for the purposes of recruitment is contract and our compliance with legal obligations associated with employment.
When we ask for information which is about our equal opportunities monitoring, you can decide if you wish to provide this information. If you are happy to provide this information, it will be collected anonymously, and used for statistical analysis.
How long do we keep hold of your information?
We will store your application data for 13 months after the recruitment exercise has finished (vacancy has closed). After this period, it will be fully anonymised.
All personal data is deleted once the retention period has expired. We do retain statistics regarding our recruitment activities however this information is anonymous.
How can I access the information you hold about me? #
In order to access your information after you have registered you will be able to review your personal information, correct and update your personal profile. You will also be able to withdraw your details at any time. You can access your account by using your secure login.
If you have provided candidate information, you can also use the Download Data feature to generate an XML file of the current data we hold on you.
Your Rights
Access, updating details and withdrawing your information form part of your rights under data protection legislation. There are further rights all of which have been listed below, however some may not be relevant and will be dependent on the purpose of your contact with us. You can read more about your rights and how to exercise them in our Data Subject Rights Procedure.
You have the following rights in relation to the way in which we deal with your personal data:
the right to be informed about how we are using your data
the right to rectification if information is inaccurate or out of date
the right to access the information we hold about you. This is known as a Subject Access Request.
the right of erasure – you have a right to have your data to be erased from our systems
the right to object or restrict processing of your data
the right of data portability - to obtain and reuse your personal data
the right to withdraw your consent – if we have directly asked for your consent you have a right to withdraw it.
If you are not satisfied by our actions, you can seek recourse by raising a complaint. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (https://ico.org.uk/) or seek recourse through the courts.
Protecting your Information
We have in place reasonable commercial standards of technology and operational security along with internal policies and procedures to protect all information provided by visitors and applicants from loss, misuse, alteration or destruction.
Only authorised personnel have access to personally identifiable information submitted through the website. Such employees are required to maintain the confidentiality of this sensitive data.
Changes to our Privacy Policy
This Privacy Notice will be regularly reviewed and updated to reflect changes either to the way in which we operate or use personal data or changes to data protection legislation.
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