This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Income Assistant
Salary: £24,891 - £27,657 per annum (RFJ 4)
Location: Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when required
Hours: 35 hours per week on a rota basis between 8am–6pm
Contract: Permanent
Are you passionate about helping others?
Do you want to make a real difference to people’s lives?
If so, this may be the job for you.
The role:
As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy.
You will provide administrative and telephone support to the wider Income Team. Whilst taking arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession.
Key Responsibilities
About You
You will have experience of general administration and working in a customer service environment.
You will be confident using IT systems including Microsoft Office applications, maintaining accurate records and being able to work proactively and flexibly as part of a team
You will be a natural communicator with excellent negotiation skills and someone who is empathetic and understanding of diverse customer situations.
This is a fantastic opportunity to make a real difference in people's lives while developing your skills within a supportive team environment. If you're ready to take on this challenging and rewarding role, we'd love to hear from you.
The successful candidate will be trained and supported to learn everything needed to become an excellent Income Assistant.
**Please note this is not an Accountancy role**
How to apply
Please apply online, where you will need to:
Question 1 - Are you able to travel to Coalville – as you will be expected to work from Memorial House for at least 2 days a week and as and when required?
Question 2 - What has attracted you to this role and what skills would you bring (Max 500 words)
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
About us
emh is one of the largest providers of affordable homes and care & support services in the East Midlands.
We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers.
Our mission is to provide housing and care to improve opportunities for people.
Our group includes:
Working with us
We employ a wide range of people with a diverse range of skills. What could you bring to our team?
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