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Associate - Operational Resilience

Location London
Department Operations Services - Operations Business Risk and Controls
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Operations Business Risk and Controls (OBRC) function manages core business risk and control activities, including Risk and Control Self-Assessments (RCSA), control testing, and quality assurance. Additionally, it serves as a second-line capability by defining policies, procedures, and methodologies for Operational Resilience and Third-Party Risk Management (TPRM). As a Associate - Operational Resilience, you will support the enhancement of the Bank’s resilience framework by validating continuity structures and providing assurance on protective environment. You will assist in conducting the annual cycle of Operational resilience, Business Continuity Management (BCM) and crisis management activities. You will work with different business stakeholders to ensure Business Continuity Plans (BCPs) and Impact Tolerances (ITOLs) are practical, effective and aligned with regulatory and Operational Resilience requirements, including lessons learned, assurance testing and third-party risk activities. This is a full-time permanent position.

Key responsibilities

  • Facilitate the identification of Important Business Services (IBS), manage impact tolerance mapping and execute related control assurance activities tied to the validation of contingency plans and crisis playbooks
  • Coordinate and guide business lines through the completion of their Business Impact Analyses (BIAs) and Risk Assessments, ensuring all BCPs are up to date and formally validated
  • Partner closely with specialists across all core resilience pillars, including Information Security, IT Risk, Data Privacy, Third-Party Risk Management (TPRM), HR and Facilities Management to streamline underlying dependency mapping and delivering integrated testing assurance
  • Analyse and map operational resilience metrics against the Bank's approved Risk Appetite Statement (RAS) and Key Risk Indicators (KRIs), ensuring that impact tolerances and recovery strategies remain strictly aligned with the Bank's boundary limits
  • Conduct deep risk assurance analysis, integrating lessons learned from severe but plausible scenario testing directly into the Risk and Control Self-Assessment (RCSA) framework to enhance predictive resilience metrics
  • Actively contribute to the Operational Resilience and BCM framework uplift programme, assisting in driving structural enhancements across policies, methodologies, and governance structures
  • Support the functional design, enhancement and customisation of the Bank's internal resilience, BCM and incident management software tools
  • Produce departmental reporting dashboards and packs prior to submission to the Head of Department, Executive Management, Regulators, Audit and Risk, ensuring data accuracy and corporate governance compliance
  • Draft comprehensive, analytical Post-Incident Reviews (PIRs) and testing summary reports, ensuring all identified capability gaps and resource shortfalls are captured for remediation tracking
  • Partner with stakeholders across business lines and technology pillars to enhance organizational readiness, promoting active framework ownership and an embedded risk-aware culture across business services
  • Support with preparation of governance packs across different committees

Requirements

  • Degree educated in Risk Management, Business Administration, Computer Science, Finance, or other relevant subject  
  • Demonstrated experience in operational resilience, business continuity, crisis management, risk within Financial Services
  • Experience in DORA is preferred
  • Proven track record in facilitating IBS and ITOL assessments, BIAs, documenting dependency mapping across critical assets (people, process, technology, facilities, third parties), and supporting scenario testing
  • Demonstrated non-financial risk experience within a regulated Financial Services or Banking environment, with specialised exposure to Technology Risk, Information Security and TPRM
  • Excellent understanding of UK regulatory landscape for Operational Resilience, including the Bank of England, PRA, and FCA policy frameworks, alongside established BCM standards (e.g. ISO 22301)
  • Excellent communication and interpersonal skills with ability to form effective relationships at different levels
  • Fluency in Mandarin is a plus, but not mandatory
  • Excellent analytical and stakeholder management skills
  • Proficient in MS Office (Word, Excel, PowerPoint, Visio)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.  

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through: 

  • access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute 

  • 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge 

  • regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network 

  • exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile 

  • developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme  

  • encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week 

  • embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career 

  • promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions 

We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including: 

Celine Luo
Assistant Vice President, Financial Crime and Compliance

Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.

Daniel Shulakov
Senior Associate,
Credit Management

I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.

Rita Cobbold
Vice President – Head of Customer Due Diligence, CFU Middle Office

I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank’s commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.

Ashley Watson
AVP – Security Operations & Risk Manager, General Administration

Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank’s operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.

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