Competitive salaries
Comprehensive benefits
Excellent working environment

Resident Scrutiny Business Partner

Salary up to £41,380
Working hours per week 37
Location Yeovil
Reason for vacancy Permanent

This is a Full Time, Permanent vacancy that will close in {x} days at {xx:xx} BST.

Help shape services. Amplify resident voices. Drive meaningful change.

Do you believe customers should have a genuine say in how services are delivered?

Are you skilled at building relationships, influencing decision-making and turning feedback into action?

If so, we'd love to hear from you.

We're looking for a passionate and proactive Resident Scrutiny Business Partner to champion resident involvement and help ensure our customers have a powerful voice in shaping the services they receive. This is a fantastic opportunity to work at the heart of customer influence, governance and service improvement, helping residents hold us to account while driving positive change across the organisation.

What you'll be doing

  • Partner with residents to facilitate meaningful scrutiny and service reviews.
  • Support and develop the Resident Scrutiny Group and its Chair, creating an inclusive and effective scrutiny environment.
  • Build strong relationships across the organisation, influencing colleagues and leaders to respond positively to resident feedback and challenge.
  • Lead the annual scrutiny programme, ensuring it focuses on the issues that matter most to our customers.
  • Monitor and report on recommendations, helping to turn resident insights into tangible service improvements.
  • Produce high-quality reports and presentations for senior leaders, the Executive Board and governance committees.
  • Support compliance with consumer regulation and help strengthen our approach to co-regulation and assurance.
  • Manage and develop the Resident Scrutiny Coordinator, ensuring excellent governance and administrative support is provided across the scrutiny and policy framework.

You can find out more about our Resident Scrutiny Group on our website here.

What you’ll need:

  • Experience influencing and building relationships with colleagues at all levels.
  • Strong analytical skills, with the ability to interpret performance data, customer feedback and trends.
  • Experience producing clear, insightful reports and presentations for senior audiences.
  • Excellent communication and facilitation skills.
  • Strong organisational and project management capabilities.
  • Experience delivering or supporting service improvements and change initiatives.
  • Confidence working independently while managing multiple priorities. 

Your Team

You'll join our Governance team, working alongside colleagues responsible for scrutiny, policy, procedures and governance activities across Abri.

We're a supportive and collaborative team that values continuous learning, innovation and professional development. If you're looking for your first formal management role, this is a fantastic opportunity to develop your leadership skills while being fully supported to succeed.

The way we work:

We offer flexible working, combining home working with in-person collaboration at least three days a week from one of our offices in Eastleigh (SO50 6AD), Bracknell (RG12 1RF) or Yeovil (BA22 8WN).

The Resident Scrutiny Group meets virtually on the third Wednesday of every month from 6:00pm to 8:00pm. During service reviews there may be occasional additional evening meetings. Time worked outside normal hours can be taken back as time off in lieu.

You'll also need to be able to travel to meetings and events across our operating area as required.

For more information, be sure to take a look at the job description below.

 

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? 

 We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

  • We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
  • We’re investing in our communities, to address local issues and create opportunities for everyone 

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.  

More information about Abri and our strategic objectives can be found at www.abri.co.uk.

28 days holiday + the opportunity to buy and sell holiday

Generous pension scheme with contributions up to 10%

Money off tons of high street and online retailers

Life assurance of 5x your annual salary

Generous parental and family leave

Health and wellbeing packages

Flexible working

Free eye tests

Cycle to Work scheme

We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team.

Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.

We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults.

If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! 

We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.


Customer Positive 

We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process.  When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme.
 

Flexible working

We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully.

We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. 

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