Community Safety Service Manager

Job Title: Community Safety Service Manager

Location: Rochdale
Contract: Full Time (36.25 hours per week), Permanent
 

Lead the Delivery of Safe and Sustainable Communities

Rochdale Boroughwide Housing is looking for an experienced and inspiring Community Safety Service Manager to lead our Community Safety Service and make a meaningful difference to the lives of our customers and communities.

This is a high-profile leadership role responsible for shaping and delivering services across anti-social behaviour, domestic abuse, safeguarding, tenancy enforcement and community risk management. You'll play a pivotal role in ensuring customers feel safe in their homes, vulnerable individuals receive the support they need, and communities can thrive.

As our subject matter expert for community safety, domestic abuse and safeguarding, you'll provide strategic leadership, drive continuous improvement and work with partners across the region to deliver positive outcomes for customers.

As Community Safety Service Manager, you will:

• Lead and develop a high-performing team responsible for community safety, anti-social behaviour, domestic abuse, safeguarding and tenancy enforcement services.
• Drive a proactive, victim-centred and intelligence-led approach to service delivery, ensuring customers receive the right support at the right time.
• Provide expert advice and guidance to colleagues, senior leaders and stakeholders on community safety, safeguarding and domestic abuse matters.
• Oversee the management of complex and high-risk cases, balancing support, prevention and enforcement interventions.
• Lead the organisation's safeguarding arrangements, ensuring robust governance, oversight and quality assurance processes are in place.
• Ensure effective responses to domestic abuse, vulnerability, exploitation, hate incidents and tenancy-related harm.
• Develop policies, procedures and service standards that support excellent customer outcomes and regulatory compliance.
• Manage budgets, contracts and resources effectively, delivering value for money and operational excellence.
• Build and maintain strong partnerships with local authorities, Greater Manchester Police, safeguarding boards, health partners and support agencies.
• Use performance data, customer insight and emerging trends to inform decision-making and drive continuous improvement.

What We're Looking For

You'll be an experienced leader with a strong background in community safety, housing management, safeguarding or related field.

You will have:

• Significant experience managing community safety, anti-social behaviour, tenancy enforcement or similar services.
• Experience leading safeguarding and domestic abuse services and interventions.
• A strong understanding of housing legislation, safeguarding responsibilities, anti-social behaviour legislation and regulatory requirements.
• Experience managing complex, sensitive and high-risk cases.
• Proven leadership experience with the ability to motivate, develop and support high-performing teams.
• Experience of managing budgets, contracts and operational resources.
• Excellent partnership-building, influencing and stakeholder management skills.
• Strong analytical and decision-making abilities, with a focus on achieving positive outcomes for customers.
• A full UK driving licence and access to a vehicle for business use is required.

A relevant housing, community safety or safeguarding qualification (such as CIH Level 4 or above) is desirable, as is professional accreditation in safeguarding, domestic abuse or community safety.

Why Join RBH?

This is an opportunity to shape and influence a critical service area, working with a dedicated team and a wide range of partners to create safer communities and improve customers' lives.

You'll have the chance to lead service innovation, influence strategic decision-making and ensure vulnerable customers receive the support and protection they need. Every day brings the opportunity to make a genuine and lasting impact.

Apply Today

If you're a passionate leader with the expertise, vision and drive to deliver outstanding community safety services, we'd love to hear from you.

Join us and help create safer homes, stronger communities and better outcomes for our customers.

What do we have to offer you?

In addition to a competitive salary, you will benefit from:

• Mileage allowance to cover business miles
• 30 days annual leave plus bank holidays.
• Option to buy up to 5 additional days annual leave.
• An additional 5 days leave after 5 years' service.
• Pension scheme with employer contributions matched up to 8%; death in service benefit.
• Flexible smart working arrangements.
• Healthcare cashback plan, virtual GP access and subsidised gym membership.
• Employee Assistance Programme available 24/7.
• Paid volunteering days.
• Enhanced family-friendly policies.

If interested, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.