Relief Supervisor

Job Role: Relief Supervisor 
Hours per week: 15
Hourly rate: £12.75
Shift pattern (if applicable): Monday to Sunday, Full Flexibility, Days/Evening and Nights required, 2 out of the 7 days to be covered

Multi role - Arcade, Kwik Tan, SSBT 

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Spin the Wheel and Take a Chance on an Exciting New Career with Admiral!

Would you like to join the market-leading company in the adult gaming industry across the UK and be part of an exciting new chapter in our continued growth?

Here at Admiral, we are a large-scale organisation with our main business being adult gaming centres, including slot machines. But we're not standing still!

As part of our continued expansion, we are now developing our operation to include sports betting alongside our existing gaming offering. This is an exciting new adventure for Admiral and an opportunity to join us at the beginning of this next stage of our journey.

Whether you have experience working in a bookmaker, betting shop or gaming environment, or simply have a passion for delivering outstanding customer service, this could be a fantastic opportunity to be part of something new.

Within a number of our venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family-friendly entertainment centres located in coastal areas across the UK.

As an ever-expanding business, we pride ourselves on offering outstanding service to our customers and business partners. We are also a leading provider of arcade and slot entertainment through our parent company, the esteemed Novomatic.

So, just what would you be doing if your application was successful?

Our Customer Service Assistant/Supervisor roles are designed to provide additional responsibilities and duties when needed. With the introduction of sports betting, you will have the opportunity to become part of this exciting new operation alongside our established gaming business.

You could be opening or closing a venue or access point, as well as supervising staff on shift in the absence of management or a supervisor.

Although all of our roles have cash-handling elements to them, you may also be required to carry and distribute change from the master float to staff members.

By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. You could be:

• Providing an excellent customer experience across both our gaming and new sports betting offering.
• Supporting customers with our sports betting facilities and services.
• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Handling cash and providing customers with change.
• Supporting the smooth running of the venue and helping create a welcoming and enjoyable environment for our customers.
• Carrying out ID checks, as we operate a Challenge 25 policy across all our venues.
• Following strict gambling legislation and our responsible gambling procedures.

If you have previous experience working for a bookmaker or in a betting shop, this is a particularly exciting opportunity to bring your experience to Admiral and help us build our new sports betting operation from the ground up.

Who are we looking for?

Firstly, as a company in the gambling industry, we need all staff and applicants to be over the age of 18.

We are looking for candidates who can deliver great customer service with a smile, serving customers with pride and integrity.

Experience within a bookmaker, betting shop or sports betting environment would be an advantage, but it isn't essential. We are equally interested in people who have the right attitude, personality and passion for delivering an excellent customer experience and want to be part of this exciting new chapter for Admiral.

As with any business, timekeeping is essential, so we would expect you to be on time, presentable and ready to be a great brand ambassador.

As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.

So, what's in it for you?

• Be part of an exciting new chapter for Admiral as we expand into sports betting.
• Fast-track to supervisor promotion for the right candidates, as well as excellent career progression opportunities.
• The opportunity to bring your existing bookmaker or betting shop experience into a growing and expanding business.
• Discount on Tanning, Lotions and Gym Membership.
• Access to a generous Refer a Friend programme.
• Life Assurance.
• The opportunity to earn bonuses and recognition for going the extra mile.
• HAPI App discounts – retail, travel, cinema and much more.
• Employee Development Programme available.
• Employee Assistance Programme.
• Overtime available.
• Enhanced Maternity and Paternity packages.

What happens now?

If your application is shortlisted, the Recruiter managing this vacancy will give you a call. They will go through the role in a little more detail, discuss the next steps and answer any questions you may have.

This is an exciting opportunity to join Admiral at the start of our sports betting journey. If you have experience in a bookmaker or betting shop and are looking for your next challenge, we'd love to hear from you!

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