Salary 28000
Location St Albans
{Mergefield Value}
{Mergefield Value}

Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Job Purpose

The Valeting Administrator plays a key role in supporting the effective administration and coordination of the company's Valeting Department. This position ensures the smooth running of departmental processes, maintains operational records and provides essential administrative support across the Valeting function.

Reporting to the Head of Valeting - Operations, the Valeting Administrator works closely with the wider Valeting Service Managers, providing daily administrative support to ensure all processes are documented, operational projects are tracked from initial planning and handovers to Go Live dates.

The Valeting Administrator is responsible for maintaining accurate technical and operational documentation, preparing and collating reports, spreadsheets, files, bulletins, and owning and maintaining the Valeting inbox and any other business-critical information. The postholder will support the management of databases, monitor key operational data and assist in the efficient delivery of Valeting Services across the business.

The Valeting Administrator will act as a central point of administrative coordination, ensuring information is organised, accurate, up to date and readily available to support operational decision-making and service delivery.

Key responsibilities are outlined below, however, as the Valeting Department continues to grow and evolve, the scope of the role will develop accordingly, with additional responsibilities and opportunities arising to support the changing needs of the business.

MAIN ACCOUNTABILITIES

  • Manage and maintain the Valeting department's central inbox, ensuring all enquiries, requests, and correspondence are responded to promptly, accurately and escalated where necessary.
  • Ensure the accuracy, integrity and timely updating of operational data, records, databases and management information systems.
  • Maintain and monitor departmental trackers, ensuring information is current, actions are progressed and key deadlines are met.
  • Prepare, collate and distribute reports, spreadsheets, operational updates and other documentation to support effective service delivery and decision-making.
  • Liaise with internal departments and stakeholders to support activities that impact Valeting operations, ensuring effective communication and coordination of actions.
  • Assist with the planning, coordination and delivery of assigned projects, supporting implementation activities and tracking project progress against agreed objectives and KPI’s.
  • Support the mobilisation, transition and handover of new contracts, sites or operational initiatives by ensuring all required documentation and processes are completed accurately and on time.
  • Monitor outstanding actions and follow up with relevant stakeholders to ensure tasks are completed within agreed timescales.
  • Produce and maintain technical, operational and compliance-related documentation in line with company standards and procedures.
  • Contribute to the continuous improvement of departmental processes, systems and ways of working to enhance efficiency and service performance.
  • Build and maintain effective working relationships with colleagues, managers, clients and other business functions to support the successful delivery of Valeting services.

WORK CONTEXT

The post is office based and some business travel may be required from time to time.  Additional hours may also be required to be worked from time to time over the contracted working hours to ensure that needs of the business are met. 

SKILLS AND KNOWLEDGE REQUIRED

  • Excellent organisational and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Strong attention to detail and commitment to maintaining accurate records, data, and documentation.
  • Effective problem-solving skills, with the ability to identify issues, investigate root causes and implement practical solutions.
  • Strong administrative and coordination skills, with the ability to manage workloads independently and proactively.
  • Excellent written and verbal communication skills, with the confidence to engage professionally with stakeholders at all levels.
  • Proficient in Microsoft Office applications, particularly Excel, Word, Outlook and PowerPoint.
  • Ability to manage and maintain multiple trackers, databases, and reporting systems.
  • Strong analytical skills, with the ability to interpret data and identify trends or areas requiring attention.
  • Ability to work collaboratively across multiple departments and business functions.
  • Capable of handling confidential and sensitive information with discretion and professionalism.
  • Adaptable and flexible, with the ability to respond positively to changing business requirements and priorities.

The Company

MFG is committed to being a great place to work. We are very proud of what we do and are continually striving to be better. At MFG, we encourage our people to take responsibility, embrace change and challenge the norms.

We have a culture of striving to deliver the best service to our customers while also bringing out the best in our people. We recognise the strength of teamwork and we celebrate our successes together. Our people are rewarded well for their efforts, recognising the valuable contribution that everyone makes to our business.

Private Healthcare

Life Insurance

Enhanced Pension Scheme

Employee Assistance Programme

Training & Development

Employee Recognition Scheme

Volunteer Days

Online Discounts

  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Nevinda Sanka Silva,
Regional Manager

"Joining MFG has provided me with an exceptional opportunity to contribute to our company’s ambitious expansion plans, as we continue to manage existing MFG sites and integrate new Morrisons fuel stations into our network. At MFG, we are dedicated to delivering exceptional service and a dual-fuel strategy for the future of mobility across the nation."

Vicki Pitcher,
HSE Manager

"MFG has provided me with the opportunity and training to develop in the direction of my chosen career path. I now support the infrastructure team and am working in a more Health and Safety focused role. I have completed the IOSH Managing Safely Course and MFG supported me in completing my NEBOSH qualification."

Maria Eaton,
Finance Director – Finance Operations

"MFG always identifies and rewards great performance. Employees are passionate about the business and the role that they each play in making it a great success."

Nick Perduno,
EV Programme Manager

"MFG has given me a fantastic opportunity to help our ambitious plan of rolling out ‘EV Hubs’ across the country. The company’s successful growth whilst remaining relatively small, in respect of staff numbers, creates a feeling of working for a ‘family business’ and being part of that family."

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