Performance Analyst

Salary £42,242 per annum

Location St Austell, Cornwall (Head office)

The Vacancy

Join Ocean Housing as a Performance Analyst (Governance, Risk & Performance)

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £42,242 per annum
Contract: Permanent

Are you passionate about using data to tell a story, influence decision-making, and improve services for customers? Do you thrive on analysing performance, spotting trends, and challenging assumptions with evidence?

At Ocean Housing, we're looking for an ambitious and analytical Performance Analyst to join our Standards & Performance team. This is an exciting opportunity to play a key role in helping us understand how we're performing against regulatory standards, organisational objectives, and customer expectations.

You'll transform complex performance data into meaningful insight, providing assurance, identifying opportunities for improvement, and supporting informed decision-making across the organisation.

Why Join Ocean Housing?

At Ocean Housing, we're committed to delivering high-quality homes and services that make a positive difference to people's lives. As part of our Standards & Performance team, you'll work with colleagues across the organisation to strengthen performance, improve data quality, and help shape better outcomes for our customers and communities.

This is a role where your expertise will have a real impact.

What You Will Be Doing:

As our Performance Analyst, you will:

Produce insightful performance reports and dashboards for senior leaders, governance groups, and regulatory assurance.
Analyse trends, identify emerging risks, and highlight opportunities for service improvement.
Develop clear, objective performance narratives that translate data into meaningful business insight.
Maintain and develop performance frameworks, KPIs, targets, measures, and reporting methodologies.
Lead on performance definitions and data dictionaries, ensuring consistency and accuracy across reporting.
Support governance, audit, assurance, and regulatory reporting requirements.
Investigate data quality issues, identify root causes, and work collaboratively with stakeholders to implement improvements.
Promote a culture of evidence-led decision making and continuous improvement across the organisation.
Build strong relationships with service managers, ICT colleagues, and data owners to improve understanding and use of performance information.

What We Are Looking For:

We're seeking someone who combines strong analytical capability with excellent communication and stakeholder management skills.

Essential Skills & Experience

Level 5 qualification in data, analytics, or equivalent experience.
Experience producing performance reports, dashboards, and management information.
Strong analytical skills with the ability to identify trends, risks, root causes, and performance drivers.
Experience developing and maintaining KPI definitions, performance frameworks, or data dictionaries.
Experience supporting governance, audit, assurance, or regulatory reporting activities.
Ability to present complex information clearly to non-technical audiences.
Excellent written communication skills and the ability to create balanced, evidence-based narratives.
Confidence to challenge assumptions and interpretations that are not supported by evidence.
Strong organisational skills with the ability to manage multiple deadlines and reporting cycles.
Advanced Microsoft 365 skills, particularly Power BI, Excel, Word, and PowerPoint.
A proactive approach with excellent attention to detail.

Desirable

Experience within social housing or another regulated sector.
Professional qualifications in performance management, quality improvement, or related disciplines.
Experience driving service improvement initiatives.
Knowledge of complaints, governance, or performance management frameworks.

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies

📅 Key Dates:

Closing Date: Monday 3rd of August 2026 at Midnight
Interview Date: Tuesday 11th of August at Stennack House, St Austell

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Benefits

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Family friendly

Committed to Training and Developing our Employees

Cycle to Work

Values

Honest, Enthusiastic and Always Positive

Passionate about Customer Service