Property Services Supervisor (Repairs)

Salary £39,772 per annum

Location St Austell, Cornwall (Head office)

The Vacancy

Join Ocean Housing as a Property Services Supervisor (Repairs)

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £39,772 per annum
Contract: Permanent

At Ocean Housing, we're committed to providing safe, high-quality homes and outstanding services to our tenants and customers across Cornwall. We're looking for an experienced and motivated Property Services Supervisor (Repairs) to join our Property Services team and play a key role in delivering an exceptional responsive repairs and maintenance service.

About the Role:

As our Property Services Supervisor, you'll lead and support a team of multi-skilled operatives, ensuring repairs and maintenance works are delivered safely, efficiently, on time, and right first time. You'll be responsible for the day-to-day supervision of responsive repairs, quality inspections, performance management, and customer satisfaction, helping us maintain high standards across our housing stock.

Working closely with schedulers, surveyors, housing colleagues, and contractors, you'll coordinate resources, solve problems, and drive continuous improvement while ensuring excellent value for money and compliance with all relevant regulations.

What You'll Be Doing:

Leading and motivating a team of multi-skilled trades operatives.
Supervising responsive repairs and maintenance activities.
Carrying out pre- and post-work inspections to ensure quality standards are met.
Managing performance, productivity, health and safety, and wellbeing within the team.
Monitoring service delivery and implementing improvements where needed.
Working collaboratively with colleagues and contractors to achieve excellent outcomes for customers.
Managing complaints and resolving issues professionally and effectively.
Supporting budget management and ensuring value for money.
Participating in the Out of Hours rota

What We're Looking For:

You'll be a confident people leader with strong technical knowledge and a passion for customer service.

Essential Requirements

A Level (or equivalent Level 3 qualification)
NVQ Level 2 qualification in a relevant building trade, or equivalent experience
Experience supervising teams and building high-performing work cultures
Significant experience within property maintenance, construction, or building trades
Strong knowledge across multiple trade disciplines
Experience managing subcontractors and producing detailed work schedules
Knowledge of CDM 2015 and CAR 2012 regulations
Strong customer service and communication skills
Good IT skills, including Microsoft Office and service management systems
Understanding of health and safety responsibilities, GDPR, and value for money principles
Ability to travel across operational locations as required.

Desirable

IOSH Certificate or equivalent Health & Safety qualification
First-line management qualification (ILM/NVQ Level 3)
Housing sector experience
Knowledge of gas and electrical regulations
Experience delivering service improvements and performance management
Chartered Institute of Housing qualification or equivalent.

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies

📅 Key Dates:

Closing Date: Sunday 19th of July 2026 at Midnight
Interview Date: Tuesday 28th of July 2026 at Stennack House, St Austell

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Benefits

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Family friendly

Committed to Training and Developing our Employees

Cycle to Work

Values

Honest, Enthusiastic and Always Positive

Passionate about Customer Service