Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by providing intensive ‘on scheme’ housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements; while overseeing repairs and planned works to ensure they are completed to a high standard.
In this role, you will be responsible for:
Based at one scheme, you will provide supervision, support and guidance to a team of Services Coordinators to six other independent living schemes.
Monitoring a number of risk areas including safeguarding and lone working, managing risks around those areas, and taking preventative action to minimise risk of harm to vulnerable customers and colleagues.
Anticipating Voids, taking responsibility for processing applications, coordinating void inspections, agreeing and approving works, interviewing and assessing applicants’ needs and managing multi agency assessments of need to prevent high risk referrals being housed without the appropriate support.
Referring high risk applications to multi agency, coordinating tenancy signup, scheme induction and liaising with Services Coordinators to achieve this effectively across schemes.
Rents: liaising with Rents Team to manage rent arrears, advise customers on charges, liaise on service charge setting.
We need people who are:
Able to promote and maintain a positive “can do” attitude in all aspects of the post
Apply customer service skills effectively in all areas of work
Approachable and assertive, able to act effectively and calmly in a crisis
Excellent communication skills including support and guidance skills to team members
Able to quickly build rapport with both internal and external stakeholders
An understanding of professional boundaries
Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment
An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The ICL team
Our Independent & Community Living team pride themselves on delivering a fantastic service to our customers, providing accommodation-based services to adults and young people across Greater Manchester, and striving to make a real difference in people’s lives!
Forging positive and supportive relationships with our customers is central to what we do, none more than in our Community & Independent Living team, where we provide supported housing and independent living schemes for customers of all ages and with a variety of support needs. Whether our team are on-site 24-hours a day supporting young people living with Autism and ADHD, working at one of our fantastic independent living schemes for older people, or based at our specialist service for people with memory loss and dementia, we ensure our customers are at the heart of the services we provide, supporting them to develop and maintain their independence.
As well as working to support our customers, our team also makes sure the services we run are great places to live and really call ‘home’. Safety is always a priority, and our teams take a proactive role in making sure homes are always safe, secure and well managed. It’s a great feeling for the team knowing they can help to make services better for our customers!
Stats:
We provide over 300 places for people with additional support needs to live well
We have homes and services in eight local authorities across Greater Manchester
We provide nearly 500 homes across 12 schemes for older people in our Independent Living service
We work with over 20 different partners to provide specialist support services in our communities
“Thank you for your interest in joining our Independent & Community Living team. For us, the Independent & Community Living team is all about being reliable, respectful and proactive in the way that we interact with our customer’s and other colleagues. The team is dedicated to providing the best support services to our customers, understanding their needs and building trusting professional relationships that really make the difference. We are passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring customers can live well in their homes and communities, I’d love to welcome you into the team!”
Andrew White, Head of Independent & Community Living
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