Dealer Recoveries Associate

Let us tell you about the role

We’re excited to offer a new opportunity to join our Dealer Recoveries team in Cardiff. You’ll take ownership of a dedicated region and a portfolio of key dealer and broker accounts, using your judgement to manage cases effectively and make informed decisions.

In this role, you’ll deliver a professional, efficient and personable service to our dealers, helping to maximise recoveries while maintaining strong relationships. You’ll combine excellent relationship management, account management and negotiation skills to achieve the right outcomes for both our customers and the business.

What will your day look like?

• Work closely with Brokers, Dealers and Field teams via phone and email to negotiate repayment of outstanding balances, helping to minimise potential losses
• Build and maintain strong relationships with field teams, ensuring Account Managers are kept informed and aligned on their portfolios
• Assess cases where internal collection processes have been exhausted and recommend the most appropriate next steps
• Identify patterns and trends in debit activity, taking proactive action and escalating conduct concerns where necessary
• Produce regular weekly and monthly MI, clearly tracking cash collected, accounts managed and overall progress

What do we expect from you

• Experience in complaints handling or collections would be beneficial
• Strong negotiation skills with the ability to achieve positive outcomes
• Proven ability to build and manage relationships effectively
• A genuine customer-first mindset, always putting the customer at the heart of what you do
• Excellent communication, numerical and analytical skills
• A collaborative team player, with experience working in fast-paced, evolving environments and a drive for continuous improvement
• Comfortable working under pressure, able to prioritise and deliver in a high-volume environment
• Resilient and adaptable, with confidence handling challenging or sensitive situations

What can you expect from us?

• Hybrid working policy (2 days onsite in our central Cardiff office and 3 days at home)
• Competitive salary and a great range of core benefits including; annual bonus, 10% employer contribution pension, private medical with BUPA and 38 days holiday (inc. bank holidays)
• A friendly and flexible culture, the same as how we work with our customers
• A growing organisation that means there’s lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one

Still curious?

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Please note: we have a thorough screening and referencing process, which includes financial and criminal record checks