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Property Services Supervisor (DMC)

Salary £39,772 per annum
Location St Austell, Cornwall (Head office)
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Join Ocean Housing as a Property Services Supervisor (Damp, Mould & Condensation)

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £39,772 per annum
Contract: Permanent

We have an exciting opportunity for a Property Services Supervisor to lead our Damp, Mould and Condensation (DMC) service, ensuring safe, compliant, and high‑quality outcomes for our customers.

You’ll take ownership of end‑to‑end case management—from initial reports through to surveys, works delivery, and post‑inspection—ensuring issues are resolved efficiently and “right first time".

This is a key operational leadership role where you’ll manage contractors and staff, drive performance, and ensure works are delivered on time, within budget, and to the highest standards.

🧭 Your Role:

Reporting to the Property Services Manager, you will have day‑to‑day responsibility for supervising operational teams and leading the delivery of the DMC service, ensuring all cases are managed effectively from start to finish.

You will:

  • Manage and coordinate contractors, surveyors, and schedulers to deliver a seamless service
  • Monitor performance, quality, and compliance 
  • Carry out inspections and overseeing remedial works
  • Manage escalated and complex cases, including complaints resolution
  • Drive continuous improvement, identifying trends, and implementing service enhancements
  • Ensure excellent customer outcomes at every stage

You’ll also play a key role in shaping a culture of high performance, collaboration, and customer focus across the service.

What we are looking for: 

Essential:

  • Experience supervising staff and managing contractors in a repairs/maintenance environment
  • Strong knowledge of housing legislation and standards (e.g. HHSRS, Homes Act, Awaab’s Law)
  • Understanding of damp, mould and condensation processes and indicators
  • Experience delivering excellent customer service and building strong relationships
  • Ability to manage budgets and deliver value for money

Desirable:

  • Housing qualification (CIH Level 4 or equivalent)
  • IOSH or equivalent Health & Safety qualification
  • Relevant qualification or training in damp, mould and condensation management, or willingness to work towards this
  • Experience working within social housing

🌟 What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

  • 27 days holiday + bank holidays
  • Professional membership fees paid
  • Company sick pay scheme
  • Workplace pension with death in service benefit
  • Home office work payment
  • Medicash health plan (including dental & optical)
  • Cycle to work scheme
  • Rewards & recognition programme
  • On-site parking
  • Employee assistance programme
  • Family-friendly policies

📅 Key Dates:

  • Closing Date: Sunday 5th of July 2026 at Midnight
  • Interview Date: Monday 13th of July at Stennack House, St Austell

📩 Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.

Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub

“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”

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