Supporter Engagement Manager

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds.

Hours: Part-time 30 hours per week

• Hours to be worked between Monday to Friday, specific days to be discussed upon appointment, with the requirement for occasional evening and weekend work where time in lieu will be given.

Join our team as a Supporter Engagement Manager and make a difference!

Do you want a job where you can help others and have a positive impact on your community?  Then we’ve got the perfect role for you.

The Supporter Engagement Manager is responsible for the overall management of the Supporter Engagement Team (SET). This team is at the heart of the fundraising function, offering support to donors, managing and analysing data and processing and acknowledging donations.

This role will support and manage the team, including the development of volunteer roles to enhance productivity. You will work collaboratively to support the wider fundraising team, advocate for an excellent supporter experience across all methods of giving and develop clear supporter journeys to help retain and attract supporters.

Key responsibilities:

You will play a key role in leading and supporting the Supporter Engagement Team, creating a collaborative environment where colleagues can thrive and deliver excellent results. The role is responsible for developing effective supporter journeys to retain donors and grow long-term giving, while also managing the Gift Aid budget through planning, forecasting and delivery against income targets. You will shape the strategic direction of donation processing and recording, including leading a CRM review and implementing improvements to enhance efficiency and performance. In addition, you will oversee supporter communications to ensure they are timely, appropriate and consistent across channels, working closely with fundraising managers on campaigns including direct mail.

For the full details, you can read the attached job description or give the recruiting manager a call on 01246 567250 for an informal chat (it may be possible to arrange a visit to the hospice).

What you’ll bring:

We are looking for someone who is passionate about making a difference and confident in managing and developing a team of staff and volunteers. With strong leadership and communication skills, you will foster a positive and collaborative environment where individuals feel supported and motivated to achieve shared goals.

You will be supporter-focused and data-driven, working closely with the Head of Fundraising to provide insight into our donors and contribute to strategic planning, as well as effective marketing and communications.

You will have experience of evaluating and improving policies and procedures and will lead a CRM system review project to ensure the fundraising database meets organisational needs and supports effective reporting and engagement.

Here’s what we’re looking for:

We are looking for a highly organised and motivated individual with strong leadership skills and a proven ability to manage and inspire others to achieve excellent results. You will bring experience from fundraising, supporter engagement, customer service or a similar environment, alongside confident IT and database skills, including the use of CRM systems. With a keen eye for detail, personal integrity and a commitment to living the hospice values, you will also have a track record of reviewing and improving systems and procedures to drive efficiency. A flexible approach is essential, including the ability to work at events outside normal working hours and travel across North Derbyshire when needed.

About Ashgate:

Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace that’s happy, safe, and supportive – and our team seems to agree! In fact, 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we’re open to flexible work arrangements, including job-sharing.

As part of our team, you’ll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we’ll support you every step of the way.

Want to know more about what it’s like to work with us? Visit our website, check out our social media channels, or listen to our podcast, The Life and Death Podcast. It’s a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• The Westfield Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests.
• Free access to Westfield Rewards, with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• Discounted, onsite café at our Old Brampton site, available to all staff
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Ready to make a difference?

To learn more about the role, please contact Charlotte Butterworth, Head of Fundraising at 01246 567250 or email charlotte.butterworth@ashgatehospice.org.uk.

Please note: Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to People Services or the recruiting manager will not be accepted.

Proposed interview date: TBC

Additional information:

• If you're successful, you'll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes.
• As a healthcare provider, we prioritise the safety of our patients, staff, and visitors. That's why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jab—unless there's a compelling reason not too
• If you need any help with the recruitment process, our People Services team is here to assist. You can reach them at peopleservices@ashgatehospice.org.uk or call 01246 568 801.

Additional support for candidates

• We’re committed to ensuring our recruitment process is inclusive, fair, and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health needs.
• Shortlisting commitment: In line with our commitment to Equality, Diversity, and Inclusion, we guarantee to shortlist any disabled candidate who meets the essential criteria for the role.
• Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.

Accessibility resources:

• If you need assistance completing your online application, you can contact the Disability Employment Service/Youth Employment Service by emailing ASCH.Disability.EmploymentProject@derbyshire.gov.uk.
• We encourage you to complete and share your Health Adjustment Passport. This helps us understand any adjustments or support you might need. Even if you choose not to share it, the passport can be a valuable tool for your own benefit.
• You can also access support through the Access to Work scheme. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage

For further guidance or information, these resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership, Chesterfield Office: Call 0124 695 6275
• Disability Employment Service, Derbyshire County Council

If you have any questions about adjustments or the recruitment process, please contact our People Services team at peopleservices@ashgatehospice.org.uk or call 01246 568 801.