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Team Manager - London
Salary
{Advertised Salary}
Location
London
Mergefield Title
{Mergefield Value}
Mergefield Title
{Mergefield Value}
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Pro currently has an exciting opportunity for a Team Manager to be part of our Insurance Services team. The job holder will assist the Client and Underwriters in delivering a high-quality client service.
The role formally reports to Pro Global but sits within a London based insurer within the Underwriting Operations function. Pro operates a flexible hybrid working policy and this role would be based in our client London office 3 days a week.
Main Duties and Responsibilities
Key Responsibilities will include (but not limited to):
- Oversight of USA roles including Submission clearance for new risks, Preparation of quote, certificate and policy documentation, Risk data capture in the London insures policy administration system, Support the production of any regulatory reporting,
- Key UW Metrics - Monitor completion statistics for defined data elements, identify where these are not being completed and ensure that data is accurately captured
- Electronic Platforms (Insurance only) - ensure activity completed in platforms is reflected in client systems
- Financial Close - ensure bookings are up to date and oversee any data remediation exercises required as part of the close process.
- Workload Management – Maintain oversight of department operations including risk submission, submission flow management, endorsements, renewal tracking, peer review
- Underwriting Metrics – Monitoring and sharing of Underwriting dashboards across the underwriting team
- Provide direct line management for a team, with responsibilities to include appraisals, 1:1’s and objective setting.
Skills and Experience
- Bachelors’ degree level preferred, although not required
- Previous Team Leader/Supervisory experience is essential
- 3 years of relevant team management experience in the insurance market is essential
- Excellent verbal and written communication skills
- Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
- Possess a continuous improvement mindset
- Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
- Proven ability to prioritise and organise effectively.
- Proven ability to work with speed and accuracy, particularly under pressure
- Experience supporting work allocation and working to SLAs/tight deadlines
- Proven experience of building and maintaining good working relationships
- Committed to developing a career in Operations.
By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.
The Company
Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.
We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.
Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.
We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.
Pro Values
With integrity at the heart of every decision, we focus on what will add most value.
We are curious, creative and insightful. We are not afraid to evolve.
We are inclusive. We help each other and our clients to shine.
We bring drive and enthusiasm to our work.
Benefits
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