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Senior Officer - Operations Business Risk and Controls

Location London
Department Operations Services - Operations Business Risk and Controls
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Operations Services department provides processing support for the front line business units handling trade finance, loan and cash management products. Operations Business Risk and Controls (OBRC) is part of the department. It is responsible for managing third-party risk, strengthening operational resilience, and maintaining a robust risk and control framework across the business. As a Senior Officer - Operations Business Risk and Controls, you will be responsible to assist the Team Lead in delivering business risk and control support for OBRC and Operations Services department. This is a full time permanent position.

Key responsibilities

  • Support the first line of defence (1LoD) programme by working with frontline operational support teams to execute core operational risk activities including Risk and Control Self-Assessment (RCSA), Key Risk Indicators (KRI) and Operational Risk Event (ORE)
  • Analyse emerging risk trends, incidents, and OREs to identify underlying issues, assess impacts and establish appropriate remedial controls and solutions
  • Maintain oversight of the department’s risk profile by tracking and managing identified issues from all sources (e.g. Internal Audit), ensuring remediation actions are delivered within agreed timelines
  • Conduct control testing and Quality Assurance (QA) reviews, assess the adequacy of RCSA controls, and report deficiencies, policy breaches and overdue actions
  • Liaise with relevant teams to ensure customer cases are handled to the highest standard, complying with FCA and Treating Customers Fairly (TFC) principles
  • Monitor customer queries and feedback by working with relevant teams to ensure cases are progressed to a high standard and resolved in line with FCA and TCD principles
  • Provide operational support as backup for daily Operations Services department activities, ensuring all tasks follow bank procedures and reporting is accurate and timely
  • Support system changes by preparing business requirements, conducting relevant testing and assisting with implementation activities

Requirements

  • Degree educated in Finance, Economics, Accounting or other relevant subject  
  • Proven track record in Operational Risk and Controls management in Banking sector
  • Solid understanding of operational risk, mitigating risk and control frameworks
  • Understanding of corporate and retail banking products
  • Excellent written and verbal communication skills
  • Fluency in Mandarin is a plus
  • Excellent analytical skills
  • Proficient in MS Office (Word, Excel, PowerPoint, Visio)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.  

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through: 

  • access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute 

  • 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge 

  • regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network 

  • exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile 

  • developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme  

  • encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week 

  • embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career 

  • promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions 

We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including: 

Celine Luo
Assistant Vice President, Financial Crime and Compliance

Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.

Daniel Shulakov
Senior Associate,
Credit Management

I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.

Rita Cobbold
Vice President – Head of Customer Due Diligence, CFU Middle Office

I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank’s commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.

Ashley Watson
AVP – Security Operations & Risk Manager, General Administration

Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank’s operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.

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