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Service Designer

Division Close Brothers Central Functions
Location London, United Kingdom
Salary Competitive Basic Salary + Benefits + Discretionary Bonus
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Technology Team where you will contribute to the design of cross-channel experiences that simplify complex processes and shape digital services that meet user needs and business goals.

Working as part of the Experience Strategy & Design team our ideal team member will have previous experience in leading the design of new and optimisation to existing digital services, both individually and as part of a team with excellent communication and stakeholder skills.

RESPONSIBILITIES

  • Practice insight led design using user needs and business objectives to drive the development of new and existing services.
  • Create service concepts illustrating optionality and different approaches that can be taken to deliver a service.
  • Design intuitive and engaging digital products, simplifying complex scenarios and processes.
  • Maintain focus on information architecture and user experience to ensure products meet user needs, are highly usable and accessible.
  • Analyse user needs and business objectives in complex service areas.
  • Use primary and secondary research to deepen Close Brothers understanding of their target audience.
  • Provide coaching to business stakeholders and practitioners from other Centres of Excellence on Design Thinking and Service Design.
  • Work in partnership with Risk, Legal and Compliance to deliver the best user experience whilst still meeting regulatory and legal requirements.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

  • Experience forming strategies and roadmaps for digital services.
  • Experience documenting existing and defining future service blueprints and experience maps.
  • Experience conducting user and channel research, and synthesising and communicating insight to stakeholders.
  • Experience practicing UX techniques including concepting, wireframes, and creating design specifications.
  • A high proficiency in analysing data and insight to drive targeted measurable improvements to digital services and channels.
  • Experience applying user centred design methods and design frameworks (such as Google Sprint, Design Thinking, and WCAG) to design for complex problems.
  • Skilled in use of design and prototyping software and remote testing tools such as Figma and Miro.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

  • Experience in Financial Services sector.
  • Basic understanding of digital marketing practices and techniques.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-KB1  #LI-HYBRID

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include: 

  • Commercial: Offers specialist and predominantly secured lending principally to the SME market. 
  • Retail : Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates. 
  • Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.

At Close Brothers, we are here to help people and businesses thrive over the long term. 

Through our deep sector knowledge and expertise, focus on delivering excellent and specialist service, and strength of established relationships, we support our customers through the cycle. Our values of deep expertise, consistent service and long-term relationships embody our distinctive culture and customer-centric approach. 

We also recognise our responsibility to help address the social, economic and environmental challenges facing our businesses, employees and customers, now and into the future.

Private medical

Discounted health checks

Stakeholder pension contribution

Cycle to work scheme

Gym discounts

Purchase additional holiday

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