Retail Sales Supervisor
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Working Pattern: 4 days worked over a 7 day week including weekends
* Mandatory weekend working on a rotational basis *
Permanent Contract
£12.71 per hour
East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our Woodbridge Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
As a Retail Sales Supervisor, you’ll play a key role in supporting the Shop Manager, acting as Duty Manager in their absence. You’ll also help lead and inspire our amazing volunteer team, ensuring they feel valued and empowered.
Our Woodbridge Shop is one of EACH’s boutique-style charity shop. This is a small but busy shop, focused on selling high fashion branded donations, offering a unique chance to work with quality fashion and merchandise in a vibrant retail setting.
What you’ll do:
- Support the Shop Manager in achieving ambitious sales targets.
- Maintain high standards of display, presentation, and cleanliness.
- Promote Gift Aid and help grow our eCommerce presence.
- Act as Duty Manager when required, ensuring smooth day-to-day operations.
- Recruit, train, and support volunteers in a positive and inclusive environment.
- Build strong relationships with customers and the local community.
What we’re looking for:
- A welcoming, inclusive approach with excellent communication and customer service skills.
- Ability to work independently, prioritise tasks, and use initiative.
- Comfortable with lifting and moving stock and using electronic devices (tills, tablets, computers).
- Experience in retail or team supervision is desirable, but not essential—we value transferable skills!
Why join EACH?
- Be part of a charity that makes a real difference in the community.
- Work in a supportive, inclusive environment where diversity is celebrated.
- Opportunities for training and development.
Additional information:
- Applicants must be aged 18 or over due to legal requirements for equipment use and supervision responsibilities.
- Weekend and public holiday work may be required.
Want to see what it is like to be a part of our Retail team at EACH? Please click here.
Accessibility Information
Please be aware that this shop has the following access limitations:
- No step‑free access to the shop entrance
- No step‑free access to the rear of the shop
- Changes in floor levels and uneven surfaces inside the shop, with no ramps available
- Shop spread over multiple floors with no lift
- Staff facilities are not located on the ground floor
- Till area has restricted access
At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971.
The Company
The benefits
The benefits
Enhanced holiday plus holiday purchase scheme
Employer pension scheme (up to 7% employer contribution) inc. life assurance cover
Cycle to work scheme
Employee health cash plan
Employee Assistance Programme
Our retail vision
East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We think our 50 shops (and growing) are some of the best in East Anglia and our online presence is similarly impressive – Our Style with EACH brand won the Third Sector Award for Best use of Social Media in 2022. The income from our shops and online platforms play a vital role in raising essential funds for children and families at a time they need it most.
For aspiring Shop Managers & Area Managers we have a structured, competency-based development tool, focused on supporting individuals to develop confidence and skills in all areas of their role, including online, internal and external training.
From driving our retail vans, to carrying out maintenance on our shops, it takes a whole team to make our retail operation a success; If you are looking to develop your career within our retail team there is a clear path to suit your goals across our shops, retail distribution centre and online platforms.
The organisation
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Please note:
EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
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