This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
A bit about the role:
The primary purpose of a Keylite Service Engineer is to ensure the optimal functionality, safety, and longevity of our products. This role encompasses inspecting, maintaining, and repairing roof windows, collaborating with clients to address their specific needs. By combining technical expertise with effective communication and problem-solving skills, the Service Engineer plays a vital role in providing quality service, enhancing customer satisfaction, and contributing to the overall success of roofing solutions.
What you will be doing:
Inspections: Conduct thorough inspections to identify any issues. Complete service reports and documentation after each job.
Repairs: Diagnosing and repairing technical problems and faults promptly and effectively
Installation: Install a range of accessories such as Blinds.
Customer interaction: collaborate with the customers to address any concerns, excellent customer service skills required
Record-keeping: Ensure all necessary information is recorded such as serial numbers, images and update the job completion certificates.
Safety: Always promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed.
Collaboration: Support Internal/External teams (technical support, customer service, sales and other service engineers)
What we are looking for:
Valid clean drivers licence
Experience in field-based servicing
Roofing experience (desirable)
Proven experience in a similar role
Strong problem-solving skills and ability to work independently
Strong Attention to detail.
Effective communication skills, both written and verbal, with the ability to adapt according to the respective audience (homeowner/merchant/builder).
Good physical fitness to perform duties requiring manual handling
Ability to work at height (Ladders, scaffolding)
The Company
Keylite Roof Windows is the UK and Europe’s fastest growing roof window brand. Founded in 2001, the company operates from Burton Upon Trent (South Derbyshire), Cookstown (N. Ireland) and Zambrow (Poland). Part of Keystone Group, Keylite offers a full range of innovative roof windows, flat roof window system, loft ladders, blinds and accessories to specifiers, builders merchants, house builders and installers. With main markets in UK and Ireland, the company is rapidly expanding in markets throughout Europe, Australia and New Zealand.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Keystone LintelsPrivacy Statement
The following explains how we Keystone Lintels (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Keystone Group is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 24 months after the vacancy has closed. After this period, it will be fully anonymised.
Cascade
Only if you are successfully recruited, we will upload your details to our HR system, Cascade (A.K.A. “Keyhub”). As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.
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We use DocuSign for digitally signed documents. You may be required to sign a contract, offer and/or other documents if you are successful. You will not have to create an account with them and we only pass on the minimum amount of data required to allow them to carry out their operations. Please click the link below to view their privacy policy https://www.docusign.co.uk/company/privacy-policy
References
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
Online Tests
As part of our recruitment process, you may be requested to complete an online test with our third party provider, Thomas International. We only send them the minimum amount of data required to perform this action.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Keystone Lintels can exercise the right to update this policy as and when required.
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