Housing Support Worker x 2 posts

🏡 Be part of something that changes lives 

This isn’t just a support role—it’s about helping women rebuild, regain independence, and secure a place they can truly call home. 

We’re looking for two driven, proactive individuals to join our Women’s Services team. Based at Rainham Close, you’ll work alongside women who are homeless or at risk of homelessness, supporting them to move forward with confidence—into safe, stable, independent living. 

You’ll be part of a dynamic service that also delivers: 
• Hestia Services – community-based homes for women and children  
• Rough Sleeper Service 

This means real variety in your role, exposure to different pathways out of homelessness, and the chance to make a tangible impact every single day. 

🚀 What you’ll be doing 

• Building practical life skills for independent living  

• Delivering a comprehensive Housing Management Service, including managing referrals, turning around voids, managing rent accounts, addressing arrears along with managing anti-social behaviour in line with tenancy management best practice 

• Working collaboratively with partner agencies and housing providers  

• Helping individuals set goals, make progress, and take control of their future  

• Supporting women to access and sustain housing  

• Being a consistent, reliable presence during times of change  

🌟 Who this role is for 

We want people who are passionate and experienced in housing, supporting independence, and social change. 

You might come from housing, tenancy support, community work, or customer-facing roles where you’ve helped people navigate challenges. 

What matters most is that you bring: 

• A strong belief in people’s ability to move forward and thrive  

• Energy, initiative, and a solutions-focused mindset  

• Confidence in working in a fast-paced, people-centred environment  

• The ability to motivate, empower, and build trust  

💡 Why join us? 
You’ll be part of a respected service with a strong reputation, where your work directly supports women to move out of crisis and into stability. No two days are the same—and the outcomes you help achieve are real and lasting. 

If you’re ready to step into a role where you can make things happen this is your opportunity. 

👉 Apply now and help create pathways out of homelessness and into independence. 

Interested in hearing more? Contact Allison Alderton, Team Manager for Rainham / Hestia Services, Allison.Alderton@northstarhg.co.uk for an informal chat about the role. 

Equality, Diversity, and Inclusion-Different Together 

At North Star, Equality, Diversity, and Inclusion are part of our DNA.  Together, we continue to build a culture that encourages, supports, and celebrates difference.  It fuels our innovation and connects us even closer to customers and communities. 

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience.  We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role. 

We can provide all recruitment material in any format, this includes accepting written applications, as well as on line. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes 

Closing Date for Applications is 22nd May 2026 

Interviews to be scheduled: TBC 

INDMED

North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level. 

Polaris also called the “North Star” is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star’s’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.

What is good about working at North Star?

In 2024 and 2021 we were named UK Employer of the year in the Investors in People Platinum awards.

We are award winning, growing, and thriving as a business. We were the first Housing Association in England to be awarded The Investors in People Platinum standard and are proud to hold this accolade.

We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.

Hybrid working operates throughout North Star. In summary, flexible, agile, and home working is available, and in operation across the business. We all base ourselves in the office at least two days a week, to ensure that we can continue to develop our relationships and culture. This approach was developed by all staff. Dialogue is welcomed on flexible working. Regular travel required between sites throughout the North East and North Yorkshire.

We only employ exceptional people and invest significantly in the development of everyone.  People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.