Life assurance
Pension scheme
Professional development

Recovery Officer

Salary £24,522 - £27,187
Location Swindon - Hybrid Working
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We have a vacancy for a recovery officer who would join our Debt Recovery Tower in our Recovery team dealing with Swindon Borough Council and North Somerset Council. You will be working with colleagues to provide a recovery and enforcement service for council tax, initially and primarily for Swindon Borough Council, but also to support colleagues working on council tax recovery and enforcement for North Somerset Council as needed. This role is a fantastic opportunity for someone used to a fast-paced environment, with experience in debt recovery and committed to delivering a high-quality service. The role is a hybrid role; although the majority of your time will be spent working from home, there is a requirement to attend monthly Magistrates’ Court sessions in Swindon.

Key tasks and responsibilities:

  • Attending Swindon Magistrates Court monthly to secure liability orders against unpaid council tax arrears.
  • Agree and monitor payment arrangements with debtors.
  • Set and monitor deductions from earnings and benefits, liaising with employers and DWP (where appropriate).
  • Escalating debts to enforcement agencies.
  • Updating relevant third parties with details of any liability changes affecting the value of outstanding debt to be recovered (including updating enforcement agencies with details of direct payments).
  • Responding to customer queries and complaints relating to enforcement actions and activity by telephone, letter and email.
  • Where appropriate, preparing cases for higher end recovery (including but not limited to charging orders and committal to prison).

Essential Skills and Attributes:

  • Debt recovery: prior experience of debt recovery is essential (prior experience of council tax recovery is desirable but not essential).
  • Fluent English: proficiency in both written and spoken English.
  • IT Skills: competence in Microsoft Word, Excel and Outlook (prior experience of existing council tax systems – NEC and NDMS – is desirable but not essential).
  • Telephony Skills: proven ability to communicate effectively, especially with challenging or vulnerable customers.
  • Self-Management/Motivation: ability to work towards targets by prioritisation and planning, and to display professionalism and confidence in all interactions.
  • Flexibility & Adaptability: the ability to adjust/adapt to an often rapidly changing work environment.
  • Team Collaboration: working as part of a team is a core element of the position, with the willingness to assist other team members as needed.

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

  • External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
  • Internal candidates: An annual adverse finance check will be required.

PLEASE NOTE – For external candidates, the AFC will be conducted prior to interview.

If you do not meet these requirements, your offer may be withdrawn.

The Company

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The Benefits

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Holiday

26 days rising to 27 and then 28 after qualifying length of service

Pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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