Salary Up to £42,504.00 per annum
Location Kidderminster, Worcestershire (Hybrid Working)
Hours 37.5 hours per week
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Published

Not Published

Closing

in X days

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Make a Real Impact Where It Matters Most  

Are you a confident leader who knows how to get the best out of people—and a service? Do you thrive in fast-paced environments where your decisions genuinely improve lives and strengthen communities?  

Community Housing is looking for a Localities Team Manager to lead a passionate team delivering high-quality neighbourhood and housing services. If you have experience of leading a team, care about people, know housing inside out, and can handle complex cases with calm, fair judgement, this is your next role.  

 

What You’ll Do  

  • Lead, support, and empower Neighbourhood Coordinators and Enforcement Case Coordinators  
  • Guide complex casework, safeguarding, and tenancy enforcement  
  • Build strong partnerships with police, social care, health and community agencies  
  • Drive service improvement—streamline processes, embed new ways of working, and use data to sharpen performance  
  • Represent us at multi-agency forums (MARAC, MAPPA, safeguarding panels)  
  • Champion a consistent, customer-first approach across everything we do  

 

What You Bring  

  • Solid experience in housing or neighbourhood management  
  • Strong understanding of tenancy law, ASB, and safeguarding  
  • A confident people-manager who brings out the best in a team  
  • Skilled at partnership working and managing challenging situations  
  • Analytical mindset—comfortable with data, systems, and improving processes  
  • Resilient, proactive, and solutions-focused  

While a CIH qualification is essential for the role, we welcome applications from individuals with strong, relevant experience who are committed to undertaking the qualification in line with the CIH Professional Standards that will come into effect later this year. 

Why Join Us?  

You’ll lead a team that truly makes a difference—supporting safer neighbourhoods, preventing homelessness, and helping residents build stable, secure lives. You’ll be part of a collaborative organisation that values respect, professionalism, and doing the right thing for customers every time.  

If you’re ready to step up, lead with purpose, and help shape the future of our localities service, we’d love to hear from you. 

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

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  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently.

We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them.

Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success.

With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals.

When we are looking to recruit, we don’t just look for the best skillset or experience, we are also looking for people who will support our vision and ‘The Community Way’ of doing things.

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To provide affordable, quality homes and deliver great services in safe communities.

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Our RESPECT values sit at the heart of everything we do.

We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues.

We understand that our performance is essential to delivering success.

Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best.

Join us and together, we can deliver success in ‘The Community Way’.

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We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues.

We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best.

Join us and together, we can deliver success in ‘The Community Way’.

We understand the importance of investing in our people. As part of this, we offer a generous package of benefits, holidays, working conditions, and opportunities for career development.

Competitive
Holiday Package

Buy & Sell Holidays

Flexible and Hybrid Working

Family-Friendly Policies

Company Pension Scheme

Salary Boost (Pensions) Scheme

Retirement Gift

Long Service Award

Company Sick Pay Scheme

Health Cash Plan Options

Employee Assistance Programme

Death in Service

Other perks include access to a discounted gym membership, free on-site parking and free refreshments available.

Read more about our offering and benefits here.

Here are a few comments from some of our colleagues:
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“I came to work for Community Housing as I feel I can make a difference to our customers' lives.”
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"I enjoy working within the Care team at Berrington Court. There are always new things to learn, and I am keen to continue learning."
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“I feel CH provides opportunities that are hard to come by, and that we’re always looking at ways to better engage with customers, both internally & externally.”
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