Director, Professional Services (Education)
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About the Role
We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.
This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You’ll Do
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Build strong relationships with senior customer stakeholders, acting as a trusted advisor
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Design and implement scalable onboarding methodologies and delivery frameworks
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
What We’re Looking For
- 8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology
- 3+ years’ leadership experience managing teams in high-growth environments
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
Why Join Us?
- Opportunity to build and scale a global function from the ground up
- High growth environment with real impact and ownership
- Work at the forefront of AI driven transformation in Professional Services
- Collaborative, ambitious, and forward-thinking culture
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
For UK candidates only:
Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
INDAD
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days