Parts Plus Telesales Operative
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Be part of a driven and successful team.
Come and join us in our exciting venture at our Parts Plus facility on Whiffler Road If you want to work in a vibrant environment and for a first-class company, then keep reading!!
Our friendly team of Parts Telesales Advisors are key to the relationships we have with our customers and to the success of our business. They can work well under pressure whilst still maintaining an excellent level of customer service.
We are looking to expand our team for an enthusiastic individual who is ready to bring their skills and experience to our very busy Parts team at Whiffler Road in Norwich
Your main responsibilities will include:
- Customer communication by way of targeted inbound and outbound calls
- Dealing with enquiries from various sources
- Identifying parts required for service and repair work
- To up-sell parts and accessories to new and existing customers
- To build customer relationships and enhance their perception of our business
- To provide an excellent first point of contact to the customer by telephone
- Gain order numbers and authorisation where necessary
- Liaison with colleagues to ensure good communication and a clear understanding of each other’s needs
- Outbound calls to customers promoting new products, promotions and campaigns
- To be proactive and timely with call-backs
- Adopt a right first-time approach
The successful candidate will be an organised, effective member of the team with a positive attitude. Ideally to have the ability to stand up and be counted with an aspiration to be a leader. Excellent telephone manner, communication and administration skills are crucial to this role. Previous customer service experience is favourable, however full training will be given. Customer calling is an essential criterion within this role.
As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.
Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief. We are opposed to all forms of unlawful and unfair discrimination.
In return, you will enjoy a highly rewarding role within our business, a generous salary, bonus scheme and excellent employee benefits.
To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064
The Company
At Busseys we celebrated our 100 years back in 2023, but this business is all about looking forward. In fact, even since that milestone we have seen so many changes in an ever-evolving market which we always adapt to. Of course, we remain the Premier Ford outlet in East Anglia and our Ford Dealership in Norwich typifies the Adventurous Spirit of this exciting franchise. But we never stand still so we opened our first BYD dealership in 2024 which is going from strength to strength plus our INEOS centre based in Attleborough only goes to show the diverse nature of our business as we always strive to serve the communities in which we operate.
One thing however never changes, looking back 100 years or forwards 100 years, our customers are the most integral part of our business - markets, technology, services change and critically so do our customers’ requirements and needs, so at Busseys we pride ourselves on continually exceeding expectations by always putting our customers first.
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Busseys Careers
Disability Confident
- Ensuring our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people
- Anticipating & providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work
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