Life assurance
Pension scheme
Professional development

Incentive Team Supervisor

Salary £31,432 - £35,530
Location Hounslow - Home/Hybrid
{Mergefield Value}
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are looking for a proactive and performance-driven Incentive Team Supervisor to support the Operations Manager in leading and developing a small team of Recovery Officers focused on maximising income through incentive-based recovery activity.

This role will play a key part in ensuring delivery against client KPIs, supporting accurate and timely reporting, and driving a high-performance culture within the team. You will be responsible for day-to-day supervision, coaching, and quality assurance, while also supporting continuous improvement across processes and reporting.

This is an excellent opportunity for someone looking to step into a leadership role or build on existing supervisory experience within a fast-paced, target-driven environment.

 

Key tasks and responsibilities:

·  Lead, support and motivate a team of up to 5 Recovery Officers to deliver against performance targets and KPIs

·  Monitor team performance, quality, and productivity, taking proactive action to address underperformance

·  Conduct regular 1-2-1s, coaching sessions, and performance reviews to support development and accountability

·  Ensure all recovery activity is completed in line with contractual requirements, policies, and legislation

·  Support the Operations Manager with performance reporting, MI validation, and identifying trends or risks

·  Carry out quality assurance checks to ensure accuracy, consistency, and compliance across the team

·  Support onboarding and training of new starters, ensuring knowledge transfer and capability building

·  Act as first point of escalation for team queries and complex cases

·  Contribute to continuous improvement initiatives, including process enhancements and reducing single points of failure

·  Maintain strong working relationships with internal stakeholders and support client deliverables where required

 

Essential Skills and Attributes:

·  Previous experience in a supervisory or senior officer role within a target-driven environment

·  Strong understanding of debt recovery processes (ideally within Local Government – CTAX, NNDR)

·  Experience of working to and achieving performance targets and KPIs

·  Proven ability to coach, support and develop team members

·  Strong organisational skills with the ability to manage multiple priorities

·  Good analytical skills with the ability to interpret performance data and identify trends

·  Competent in Excel and operational systems

·  Strong communication skills, both written and verbal

·  Ability to work collaboratively and support a high-performance team culture

 

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

  • External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).
  • Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements, your offer may be withdrawn.

The Company

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The Benefits

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Holiday

26 days rising to 27 and then 28 after qualifying length of service

Pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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