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Collections Agent

Division Close Brothers Motor Finance Ireland
Location Dublin, Ireland
Salary Competitive Basic Salary + Benefits + Discretionary Bonus
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Motor Finance Team where you will cover all aspects of customer queries. Working as part of the Telephony Team our ideal team member will have previous experience with handling inbound customer calls, outbound arrears calls and possess excellent customer service skills. To be successful in role you will be an excellent communicator with strong negotiation and influencing skills.

RESPONSIBILITIES

  • Answering a high volume of telephone calls per day. 
  • Dealing with incoming and outgoing calls from customers assisting them with their queries, always adhering to the relevant data protection guidelines.
  • Negotiating payment plans or settlements with customers, in accordance with authority matrix and company collections policy.
  • Actioning customer requests, i.e. change of bank details, due date requests, change of address, statements etc. within the relevant turnaround times.
  • Processing direct debit mandates received and update bank details.
  • Manually taking payments via debit card facility re: settlements/payments and arrears.

WE WOULD LOVE TO HEAR FROM YOU IF:

  • You have excellent customer service skills
  • You have previous experience in a customer focused environment
  • You are APA Qualified – Must hold a Professional Certificate in Consumer Credit
  • You have excellent IT Skills (MS Word, Excel and Outlook)

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

  • Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations.
  • Previous experience in a collections or underwriting position dealing with large volumes of phone calls and customer queries.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-TW1 #LI-Hybrid #LI-CBMF

 

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include: 

  • Commercial: Offers specialist and predominantly secured lending principally to the SME market. 
  • Retail : Provides intermediated finance through motor dealers, motor finance brokers and insurance brokers, and savings products for individuals and corporates. 
  • Property: Offers residential development finance to established UK property developers, funding for commercial properties, and bridging and refurbishment loans.

At Close Brothers, we are here to help people and businesses thrive over the long term. 

Through our deep sector knowledge and expertise, focus on delivering excellent and specialist service, and strength of established relationships, we support our customers through the cycle. Our values of deep expertise, consistent service and long-term relationships embody our distinctive culture and customer-centric approach. 

We also recognise our responsibility to help address the social, economic and environmental challenges facing our businesses, employees and customers, now and into the future.

Private medical

Discounted health checks

Stakeholder pension contribution

Gym discounts

Cycle to work scheme

Gym discounts

Purchase additional holiday

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