Great pension
Generous holiday
Learning and Development

Operations Support Administrator (Housing Support)

Salary £25,635 per annum plus benefit
Location Home based with regular travel.
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a 37 hours per week, Temporary vacancy that will close in {x} days at {xx:xx} BST.

The role

Operations Support Administrator - Housing Support

  • £25,635 per annum plus benefits  
  • 37 hours per week (Mon – Friday)
  • Home based with regular travel.   
  • 6 months Fixed Term Contract.
  • Closing date for applications:  14 days (Midday) 

At Magna, our vision is to create great homes together.  We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role & what you take care of: 

We are seeking an enthusiastic, motivated and proactive Operations Support Administrator to join our team of Housing professionals. In this role, you will work closely with colleagues who are dedicated to excellent customer service and maintain our company’s core values and standards of excellence. Your responsibilities will include providing essential administrative support to ensure data is processed efficiently, accurately, and reliably. Our main goal is to handle all customer interactions swiftly and effectively, making sure each contact results in an outstanding experience from start to finish.

  • Effectively prioritise, multi-task, and proactively manage workstreams both independently and within a team.
  • Deliver exceptional, detail-oriented service, consistently going above and beyond in all administrative and customer-facing tasks.
  • Support team operations by providing reliable administrative assistance, including data processing, correspondence, and appointment management.
  • Facilitate housing processes by handling appointment scheduling, mutual exchange administration, and any temporary transfer arrangements.
  • Contribute to service improvement by sharing ideas, collaborating across the department, and embracing Magna’s safe and positive workplace culture.  A comprehensive role profile is attached to this Advert.

What you need to be successful:    

  • Demonstrable experienced in fast-paced office and remote working environments, collaborating effectively both independently and as part of a team.
  • Excellent organisational skills, attention to detail, and care when handling data.
  • Great communication skills with the ability to engage and collaborate across departments and with customers.
  • Proven experience in customer-facing roles, adept at managing challenging conversations and supporting customer needs.
  • Efficient at time management and familiar with using housing management systems or similar software. Formal qualifications are not required.

Applicants with transferable skills are encouraged to apply.   

Magna Benefits: 

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.  

We offer:  

  • Company sick pay  
  • Pension matched up to 8%.     
  • Learning and Development.    
  • Mileage and Agile working 
  • Paid day a year to volunteer.    
  • Wellbeing Portal and Colleague Voice.  
  • Rental / Stamp Duty Loan and Credit Union. 
  • Employee assistance & Health Care Cash Plan.
  • Discounts on entertainment, high street shops and grocery shopping. 
  • Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

Our full range of benefit details can be viewed on our website under each vacancy.      

For an informal discussion about this post, please contact:   Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936    

To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.   

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. 

 

About us

We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.

Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.

Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.

Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.

Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.

For further information about Magna, please visit our website by clicking here.

Our benefits

Generous holiday

This means the safety of our colleagues our customers is always our main priority.

Competitive pension

This is our mindset and our team approach to putting customers at the heart of all we do.

Wellbeing support

This is about how we treat each other and how we go about our business.

Healthcare cash plan

This is about how we all take responsibility for all our actions every day.

Learning and development

This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.

Colleague voice

This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. ​

For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page.

Always safe

This means the safety of our colleagues and our customers is always our main priority.

All about customers

This is our mindset and our team approach to putting customers at the heart of all we do.

Be kind

This is about how we treat each other and how we go about our business.

Own it

This is about how we all take responsibility for all our actions every day.

One team

This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. ​

Be curious

This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries

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