Customer Service Advisor - Call Centre

You have already applied for this vacancy, please go to your account to see your progress.

Vacancy Privacy Statement

The following explains how we Thrive Homes (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.

As defined by the General Data Protection Regulation (GDPR) Thrive Homes is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.

The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.

IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY

For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com

What information do we collect from you?

We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):

• Name, address, email, telephone number
• CV (if applicable)
• Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
• Answers to application questions
• Any other information you wish to provide in support of your application

We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.

Why do we collect this information and who do we share it with?

Details you provide in this application:

• Will be held on our computer systems and may be downloaded by us.
• Will be used to deal with your application.
• Will be made available to us and our processors.
• Will be used for communication with you regarding the vacancy.
• Will be used to satisfy legal requirements.
• Will be used for statistical analysis.
• Will be held and may be used to contact you about other vacancies.

We will store your application data for 12 months after the vacancy has closed. After this period, it will be anonymised.

Auto Decline

We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.

Cascade

Only if you are successfully recruited, we will upload your details to our HR system, Cascade. As a member of staff, you will sign a contract of employment and agree to additional terms on how your data is handled and stored.

Document Signing

We use DocuSign for digitally signed documents. You may be required to sign a contract, offer and/or other documents if you are successful. You will not have to create an account with them and we only pass on the minimum amount of data required to allow them to carry out their operations. Please click the link below to view their privacy policy: https://www.docusign.co.uk/company/privacy-policy

REFERENCES

Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.

Video Interviews

Should you be successful from the application stage, you may be required to carry out a video interview. These are conducted through MS Teams.

How can I access the information you hold about me? Your rights

We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.

You have the following rights in relation to the way in which we deal with your personal data:

• the right of erasure or to be forgotten.
• the right to rectification if information is inaccurate or out of date.
• the right of data portability (to obtain and reuse your personal data).
• the right to object to networx and the controller and processors handling of your personal data.
• the right to withdraw your consent with regards to the handling of your personal data.
• you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R).
• You have the right to lodge a complaint with a supervisory authority - the ICO.

Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.

Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.

If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.

Thrive Homes can exercise the right to update this policy as and when required.