Senior Compliance Works Coordinator (Parental Leave FTC)

Salary £33,806 + Excellent Benefits

Location High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)

The Vacancy

At Paradigm, our customers are at the heart of everything we do. We’re currently seeking an exceptional Senior Co-ordinator to join our Compliance Works & Repairs team on a fixed-term contract to cover maternity/parental leave. This is a fantastic opportunity to lead and support a dedicated team of Compliance Co-ordinators, helping to deliver an outstanding repairs experience for our customers.

If you’re passionate about customer service, highly organised, adaptable, and thrive in a fast-paced environment, we’d love to hear from you. Your energy, leadership, and commitment to continuous improvement will be key to supporting your team, manager, and stakeholders in achieving great outcomes.

The Role:

As Senior Co-ordinator, you’ll support the Team Leader in managing the day-to-day operations of the team. This includes providing feedback, training, and input into annual appraisals. You’ll help drive performance through coaching, auditing, and overseeing multiple work streams, schedules, and contractor jobs.

You’ll play a pivotal role in managing the scheduling function, ensuring repairs are booked efficiently and in line with Paradigm’s tenant deal and corporate standards. You’ll also help reduce works in progress and ensure the team delivers a responsive and effective service to our customers. Collaboration is key—you’ll work closely with front-line customer services and technicians to promote our values of #drivingimprovement and #workingasone.

This is a fast-paced role that requires resilience, attention to detail, and a strong focus on quality.

You will need to have:

Proven ability to lead, plan resources, set targets, and monitor performance
Strong understanding of repairs scheduling and service delivery
Commitment to excellent customer service
Ability to identify and improve poor staff performance
Analytical skills with experience in data reporting
Advanced verbal and written communication skills
Excellent organisational skills and ability to manage time effectively under pressure

Why Paradigm?

We’re proud to be a Best Companies 1 STAR accredited organisation, recognised for our high employee engagement. We offer a welcoming, inclusive environment and a fantastic range of benefits (full benefits package can be found below the advert listing on our website).

We support flexible working and welcome applications from all sections of the community. Shortlisting will be conducted in line with the essential and desirable criteria in the person specification.

Further Information:

For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, contact recruitment@paradigmhousing.co.uk.

To apply, please submit your CV and a covering statement outlining how you meet the criteria. This helps us give your application the attention it deserves.

Thank you for your interest in Paradigm Housing Group.

Please note: We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our benefits

Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate.
Car leasing scheme.
Annual bonus potential.
1 paid professional subscription per year.
Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
Hybrid working for many roles.
Up to three paid Giving Back (volunteer) Days a year.
Modern collaborative offices, with free parking and charging points for electric vehicles.
Opportunities for career development and progression.
Social events such as quiz nights, Christmas Party, Summer BBQ.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.