Deputy Manager Rowsley Shop

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds

Hours: 22.5 Hours per week worked over 3 days, including Weekends and Bank Holidays.

Join our team as the Deputy Manager at our Rowsley shop and make a difference!

Do you want a job where you can help others and have a positive impact on your community?  Then we’ve got the perfect role for you!

Our retail outlets are a vital part of what we do, generating essential income that directly supports the hospice. Every item sold in our shops or donated to us helps fund the compassionate end-of-life care we provide. With 15 retail shops across North Derbyshire, a dedicated Furniture Store, Donation Centre, two bustling Clearance Shops, and two welcoming Coffee Shops, our retail presence continues to grow. We also operate two successful eBay platforms - one for clothing and one for general goods - alongside a fully online furniture shop. Our shops not only raise vital funds, but also create social value by offering volunteering opportunities, affordable goods, and a welcoming space for people in our local communities. It’s a dynamic, fast-paced operation that’s making a real difference every day!

The Deputy Manager will support the Shop Manager developing and effectively managing an Ashgate Hospice Shop achieving store income targets and forging strong links within the local community, acting as an Ashgate Hospice Ambassador to promote the hospice. The post holder will be accountable for the effective management of staff, volunteers, income, customer experience, stock and administration duties, building a culture within the team which aligns with the Ashgate Hospice values and supports a “One Ashgate” approach by providing a strong link between the shop and other departments within the wider Hospice.

Key responsibilities:

• Achieve and where possible, exceed, shop income and expenditure targets on a weekly, monthly, and annual basis. Identify and proactively address areas of shortfall.
• Use management knowledge and reports available to ensure the shop stock is displayed proportionately, price ranges are in-line with the pricing structure
• Support the Shop Manager and undertake regular 121’s with staff that you have responsibility for. Coach the team on effective sales, customer experience, security and stock management best practices

For the full details, you can read the attached job description or email the recruiting manager on osiris.heaton@ashgatehospice.org.uk or call Oz on 01629 733321.

What you’ll bring:

We are looking for a self-motivated and enthusiastic individual who works in line with our values, with a flair for retail, visual merchandising, and delivering excellent customer service. You will bring energy, creativity, and a passion for retail, helping to create a vibrant and welcoming environment in our shop.

• Strong organisational and time management skills, with the ability to plan, prioritise, and delegate effectively in a busy and fast-paced environment.
• Excellent people management and leadership skills, with a proven ability to inspire, support, and motivate staff and volunteers to achieve outstanding results.
• Confident in working independently and as part of a wider team, demonstrating initiative and problem-solving skills to respond to day-to-day challenges.
• Financial awareness and the ability to work to income targets, maximise sales opportunities, and ensure effective stock control and visual merchandising standards.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, volunteers, colleagues, and the local community.
• A flexible and adaptable approach, with a willingness to learn and embrace change in a dynamic retail environment.
• A strong commitment to the values, aims, and objectives of Ashgate Hospice, and a desire to make a positive difference to the lives of local people.

About Ashgate:

Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace that’s happy, safe, and supportive – and our team seems to agree! In fact, 89% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we’re open to flexible work arrangements, including job-sharing.

As part of our team, you’ll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we’ll support you every step of the way.

Want to know more about what it’s like to work with us? Visit our website, check out our social media channels, or listen to our podcast, The Life and Death Podcast. It’s a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• The Westfield Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests.
• Free access to Westfield Rewards, with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• Discounted, onsite café at our Old Brampton site, available to all staff
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Ready to make a difference?

To learn more about the role, please contact our Rowsley Shop Manager osiris.heaton@ashgatehospice.org.uk or call Oz on 01629 733321

Please note: Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to HR or the recruiting manager will not be accepted.

Additional information:

• If you're successful, you'll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes.
• As a healthcare provider, we prioritise the safety of our patients, staff, and visitors. That's why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jab—unless there's a compelling reason not too
• If you need any help with the recruitment process, our HR team is here to assist. You can reach them at hr@ashgatehospice.org.uk or call 01246 568 801.

Additional support for candidates

• We’re committed to ensuring our recruitment process is inclusive, fair, and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health needs.
• Shortlisting commitment: In line with our commitment to Equality, Diversity, and Inclusion, we guarantee to shortlist any disabled candidate who meets the essential criteria for the role.
• Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.

Accessibility resources:

• If you need assistance completing your online application, you can contact the Disability Employment Service/Youth Employment Service by emailing ASCH.Disability.EmploymentProject@derbyshire.gov.uk.
• We encourage you to complete and share your Health Adjustment Passport. This helps us understand any adjustments or support you might need. Even if you choose not to share it, the passport can be a valuable tool for your own benefit.
• You can also access support through the Access to Work scheme. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage

For further guidance or information, these resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership, Chesterfield Office: Call 0124 695 6275
• Disability Employment Service, Derbyshire County Council

If you have any questions about adjustments or the recruitment process, please contact our HR team at hr@ashgatehospice.org.uk or call 01246 568 801.