Fundraising Support Assistant

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds.

Hours: Part-time 20 hours

• (Mondays, Wednesdays and Thursdays) Pattern can be discussed on offer of the position

Join our team as a Fundraising Support Assistant and make a difference!

This post will work within the Supporter Engagement Team in Fundraising to respond to supporter enquiries, count and process donations and thank supporters for their generosity. 

This is a vital role to build and maintain relationships with our donors, to ensure supporters receive an excellent supporter journey and experience when donating to Ashgate Hospice. You will often be the first person a donor speaks to on the phone or meets in our Fundraising Hub when wishing to support the Hospice.

You will undertake administration duties effectively and efficiently whilst collaborating with the wider fundraising team to ensure timely acknowledgements to supporters sharing the impact of their fundraising.

This role requires excellent communication skills and a high level of emotional intelligence for supporter care.  

Key responsibilities:

• Build and maintain relationships with our donors, to ensure supporters receive an excellent supporter journey and experience of the hospice
• Take on regular shifts at the Fundraising Hub and Fundraising Centre to meet and greet supporters and accept donations
• Answer the Fundraising phone line politely and professionally, directing queries to the appropriate team member
• Count donations in line with Hospice procedures and ensure accuracy of banking and reporting
• Ensure that all activity and donor information is recorded accurately on the database and that relevant administration is completed on time
• Represent the Hospice at community and awareness events throughout North Derbyshire to promote the full range of fundraising activities

For the full details, you can read the attached job description or give Jamie Smith, Supporter Engagement Manager a call on 01246 567250 for an informal chat.

What you’ll bring:

 Here’s what we’re looking for:

• Excellent and accurate administrative and computer skills and working use of Microsoft office products (particularly Word, Excel and Outlook)
• Proven experience of delivering exceptional customer care within a charity or commercial environment, by phone and in person  
• Strong numeracy skills and financially minded
• Experience of working with databases or CRM system accurately  
• Excellent verbal and written communication skills

About Ashgate:

Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace that’s happy, safe, and supportive – and our team seems to agree! In fact, 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we’re open to flexible work arrangements, including job-sharing.

As part of our team, you’ll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we’ll support you every step of the way.

Want to know more about what it’s like to work with us? Visit our website, check out our social media channels, or listen to our podcast, The Life and Death Podcast. It’s a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• The Westfield Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests.
• Free access to Westfield Rewards, with discounts at hundreds of high-street retailers.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• Discounted, onsite café at our Old Brampton site, available to all staff
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Ready to make a difference?

To learn more about the role, please contact Jamie Smith at 01246 567250 or email Jamie.smith@ashgatehospice.org.uk.

Please note: Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to HR or the recruiting manager will not be accepted.

Proposed interview date: TBC

Additional information:

• If you're successful, you'll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes.
• As a healthcare provider, we prioritise the safety of our patients, staff, and visitors. That's why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jab—unless there's a compelling reason not too
• If you need any help with the recruitment process, our HR team is here to assist. You can reach them at hr@ashgatehospice.org.uk or call 01246 568 801.

Additional support for candidates

• We’re committed to ensuring our recruitment process is inclusive, fair, and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health needs.
• Shortlisting commitment: In line with our commitment to Equality, Diversity, and Inclusion, we guarantee to shortlist any disabled candidate who meets the essential criteria for the role.
• Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.

Accessibility resources:

• If you need assistance completing your online application, you can contact the Disability Employment Service/Youth Employment Service by emailing ASCH.Disability.EmploymentProject@derbyshire.gov.uk.
• We encourage you to complete and share your Health Adjustment Passport. This helps us understand any adjustments or support you might need. Even if you choose not to share it, the passport can be a valuable tool for your own benefit.
• You can also access support through the Access to Work scheme. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage

For further guidance or information, these resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership, Chesterfield Office: Call 0124 695 6275
• Disability Employment Service, Derbyshire County Council

If you have any questions about adjustments or the recruitment process, please contact our HR team at hr@ashgatehospice.org.uk or call 01246 568 801.